Data Center Chief Engineer, AWS

Description

AWS Infrastructure Services owns the design, planning, delivery and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

• Act as the primary escalation point for all facilities‑related issues.
• Oversee operation and management of routine and emergency services on a variety of critical systems such as switch gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• Perform root cause analysis of equipment failures and troubleshooting of facility within internal service level agreements (SLA).
• Provide training and guidance to Engineering Operations Technicians and work with the Facility Manager to set team culture.
• Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers and vendor support teams.
• Assist in the build out of new facilities and in projects to increase current facility efficiency.
• Work outside normal business hours for routine maintenance as required, including responding to out‑of‑hours emergency calls.
• Communicate complex technical information to a non‑technical audience.
• Work with IT managers and other business leaders to coordinate projects, manage capacity and optimise plant safety, performance, reliability and efficiency.
• Ensure all safety procedures are adhered to by vendor and Amazon staff.
• Establish building performance benchmarks, conduct analyses and prepare reports on all aspects of the critical facility operations and maintenance.
• Utilise Microsoft Office Suite and other basic administrative tools to perform day‑to‑day tasks.

This role acts as Amazon’s front line when it comes to hands‑on electrical and mechanical equipment troubleshooting. They maintain, operate and troubleshoot mission‑critical data centre facility equipment including electrical support equipment that supports servers that must maintain better than 99.999% uptime. Equipment will include but is not limited to stand‑by diesel generators and related fuel systems, three‑phase electrical systems such as switch gear, UPS units, PDUs and wet‑cell batteries and associated systems.

Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps and motors. Additional support equipment is included in the scope of the role and includes fire/life safety equipment, building automation systems, and general facilities equipment.

The CE directs, trains and supports technicians in their role of providing hands‑on electrical and mechanical equipment troubleshooting and operations. Implementation and execution of site‑equipment‑specific training exercises is also expected. They manage projects from conception to completion. These projects involve independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in both local and global settings.

The CE will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities.

• 3+ years of vendor management experience.
• 4+ years of relevant work in a data centre or other critical…