Sales Consultant

Location: Portland

Founded in 1983, Kele Inc. is a leading distribution, and solutions partner with national reach and a global presence. Built around our customers and powered by our people, Kele provides millions of in-stock parts from more than 300 brands to drive automation & efficiency in nearly every type of facility, from office towers and factories to data centers and hospitals.

Our goal is to empower progress for maintenance managers, engineers, contractors, and all those building the future. We do this by delivering parts rapidly, providing custom assemblies upstream, and offering unmatched support to ensure projects run smoothly and downtime is minimized.

With 12 locations nationwide and headquarters in Tennessee, Kele combines deep technical expertise, rapid logistics, and a solutions-first mindset to help customers simplify supply chains, meet tight schedules, and deliver high-quality outcomes.

Kele fosters a culture rooted in collaboration, innovation, and customer obsession, empowering associates at every level to contribute, grow, and make a meaningful impact.

We are currently hiring for the role of Sales Consultant.

SUMMARY

The Sales Consultant is a hands-on, customer-facing role responsible for delivering exceptional service to Kele customers at the branch counter, over the phone, and via email. This position supports all aspects of branch operations including sales, order fulfillment, and inventory control.

The Counter Sales Specialist plays a critical role in ensuring fast, accurate, and knowledgeable service while maintaining efficient warehouse operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned.

Customer Service, Sales Consultation & Technical Support

• Assist walk-in customers and respond to inbound phone calls and emails for quotes, availability, and technical questions
• Provide product selection support for Commercial HVAC controls, BAS components, and related electrical products
• Generate and process sales orders in ERP systems accurately and efficiently
• Develop relationships with contractors, technicians, and facility customers
• Upsell complementary products and recommend alternatives when items are unavailable
• Resolve customer issues, order discrepancies, and service concerns with urgency and professionalism
• Provide basic troubleshooting and product application support
• Maintain strong working knowledge of Kele catalog and vendor product offerings

Order Fulfillment & Warehouse Operations

• Pick, pack, and ship customer orders accurately and on time using parcel carriers
• Prepare and stage will-call orders for customer pickup
• Receive incoming inventory and verify against purchase orders
• Stock shelves and maintain organized bin locations
• Process returns and restock materials appropriately
• Ensure a clean, safe, and organized warehouse and counter area

Inventory Control

• Perform cycle counts and assist with physical inventory processes
• Monitor inventory levels and communicate low, excess, or obsolete stock
• Maintain accurate inventory records and proper product labeling
• Assist in resolving inventory discrepancies

Branch Operations Support

• Support daily branch operations including opening and closing responsibilities
• Follow company policies, procedures, and safety guidelines
• Coordinate with inside sales, purchasing, and logistics teams
• Contribute to a team-oriented, high-performance branch environment

Leadership Support (Acting Branch Coverage)

• Serve as on-site lead when the Branch Manager is not present
• Help prioritize daily work, maintain service levels, and ensure operational continuity
• Escalate issues as needed and communicate effectively with leadership
• Model professionalism, accountability, and customer-first behavior

QUALIFICATIONS

Education & Experience

• High school diploma or equivalent required
• 1-3 years of experience in customer service, sales, warehouse, or distribution environment preferred
• Experience in HVAC products, building controls, electrical, or industrial distribution preferred

Knowledge, Skills & Abilities

Customer & Sales Skills

• Strong customer service mindset with a sense of urgency
• Effective communication with contractors, technicians, and internal teams
• Ability to build relationships and…