Class II Keyperson

Class II Keyperson

Plateau Travel Plaza - Madras, OR 97741

Salary Range $16.00 Hourly

The Class II Slot Keyperson serves as a frontline ambassador for Plateau Travel Plaza, providing courteous, professional, and responsive service to guests while performing regulated gaming and guest services transactions. This position is responsible for accurate cash handling, guest service assistance, promotional support, and adherence to all internal policies, procedures, and Warm Springs Tribal Gaming Regulatory Authority (WSTGRA) requirements.

• Greet guests and provide friendly, professional customer service
• Assist guests with questions, directions, and general information
• Help resolve guest concerns or direct issues to the appropriate department
• Maintain a welcoming and orderly gaming floor
• Accurately handle transactions, cash, or tips following all gaming procedures and requirements
• Communicate clearly with guests and team members
• Follow company policies, procedures, and gaming standards
• Support a positive, respectful environment for guests and coworkers

The starting wage for a Guest Service Representative is $15.00 per hour plus tips, with a shift differential for non-standard hours, ranging from an additional $0.50 to $2.50 per hour, depending on the shift worked.

Eligible full-time team members also have access to a comprehensive benefits package that includes:

• Health insurance with low deductibles for individuals and families
• 401(k) retirement plan options
• Employer-paid life and disability insurance
• Flexible Spending Accounts (FSA)
• And much more!

Plus:

• One free meal per shift for all team members
• Multiple employee appreciation events and programs throughout the year, including company-sponsored family fair days, movie nights, and monthly prize drawings

Benefits eligibility and offerings vary by position and employment status.

Job Duties:

The following include, but are not limited to essential functions of the position.

• Deliver friendly, respectful, and professional service to all guests, creating a welcoming environment and resolving routine guest inquiries in a courteous and timely manner.
• Ensures the cleanliness, functionality, and operational integrity of the slot machines and related equipment.
• Monitors and corrects minor machine malfunctions, such as changing the printer paper in the machine; investigates machine malfunctions.
• Process customer cash transactions on the gaming floor using established cash-handling procedures.
• Ensures control and protection of company assets and accurately maintains bankroll with minimum number of variances.
• Assists guests, providing general Player Club account support while ensuring proper guest identification and authorization requirements are met.
• Inspects slot machines regularly, to ensure proper working condition, clean, and free from any damage or hazards.
• Maintain a clean, organized and welcoming appearance in all assigned work areas including the gaming floor, Players Club station, and guest services area.
• Support a safe and enjoyable environment by monitoring guest well-being and notify Security of any concerns.
• Monitors patron activity for potential suspicious activity; reports potential suspicious activity to the immediate Supervisor or Manager.
• Writes and completes various forms neatly, quickly, and accurately.
• Ensures compliance with IGRA, Tribal-State Compact, Tribal Gaming Ordinance, Tribal Gaming Regulations, FinCEN requirements and Warm Springs Gaming Enterprise Internal Controls.
• Performs other duties as assigned.

A few qualities we're looking for:

• Strong customer service and communication skills
• Friendly, respectful, and professional demeanor
• Ability to remain calm and helpful in high-traffic or busy situations
• Comfortable standing and being active throughout a shift
• Reliable attendance and punctuality
• Availability to work varied shifts, including nights, weekends, and holidays
• Ability to work independently and as part of a team
• Ability to pass a criminal history background check and obtain a gaming license upon offer of hire
• Must be 21 years of age or older to apply for a gaming license

Plateau Travel Plaza is a wholly owned and operated enterprise of the Confederated Tribes of Warm Springs. Tribal preference in hiring applies in accordance with CTWS Tribal policy; however, all qualified applicants are encouraged to apply and will be considered based on job-related qualifications.