Guest Safety Specialist II

Spirit Mountain Casino
27100 Salmon River Hwy
Grand Ronde, OR 97347, USA

TITLE:

LAST UPDATED:

August 2, 2022

DIVISION:

Finance

DEPARTMENT:

Security

REPORTS TO:

Assistant Shift Supervisor

FLSA STATUS:

Non-Exempt

COMP LEVEL:

6

Summary: Ensure the safety and security of all Casino guests and employees through effective, proactive, and professional services.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

Essential Job Functions:

• Provides outstanding guest service, including answering inquiries, providing directions, and delivering information for general problem solving.
• Patrols on foot or bike; grounds, lobbies, corridors, and public rooms; confers with management, and investigates disturbances, complaints, thefts, vandal isms, and accidents according to department policies and procedures.
• Answers incoming phone calls and directs appropriately to dispatch, security podium and employee entrance areas; assigns officers to situations in progress.
• Ensures compliance with Gaming Regulations, Minimum Internal Controls Standards, Casino Policies and Procedures, and Local, State, and Federal laws.
• Monitors and observes the consumption and service of alcoholic beverages and reports concerns to the MOD.
• Properly identifies Casino personnel and vendors entering and exiting through the Employee Entrance.
• Performs funds verifications, table games and slot machine drops, and transports between departments.
• Informs guests of Casino policies and procedures when needed, and informs MOD of guests that may need to be excluded.
• Reports accidents and conditions requiring correction according to policies and procedures; writes reports including actions taken.
• Responds to emergency medical situations.
• Provides traffic control, implements evacuation plans and routes and maintains crowd control at entry points when necessary.
• Performs duties of one or more of the following:
  Emergency Medical Responder (EMR), Emergency Medical Technician (EMT), Field Training Specialist) Dispatcher, Lost and Found Custodian, First Aid/CPR Instructor, Bike Patrol.

Spirit Mountain Standards:

• Delivers Spirit Mountain’s Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI’s Pride Values, Brand Promise, and Business Vision.
• Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Title 31 Regulation requirements.
• Follows all Corporate and departmental safety policies and procedures.

Required Knowledge of:

• Principles, practices, and techniques of providing security services.
• Tactics and methods of self-defense.
• Computer hardware and software applications.

Required Skill in:

• Providing safety and security services.
• De-escalation communication
• Addressing aggressive, violent, or abusive people.
• Performing alcohol intervention techniques.
• Operating computer hardware and software applications.
• Communicating both orally and in writing.
• Establishing and maintaining effective working relationships with others.

Education, Experience, Licenses, Registrations, and

Certifications:

• High School Diploma or equivalent,
  and two (2) years safety and security, or emergency services work experience,
  or equivalent combination of education, training and experience.
• High security gaming license issued by the Grand Ronde Gaming Commission.
• Must possess a valid Driver’s License and be eligible for the company insurance.
• Must possess a current First Aid/CPR certification.
• Must successfully pass testing related to following skills: typing, customer service…