Patient Financial Services Representative

Description Position Details

Days 8am - 5pm, Monday through Friday. Initial 90‑days will require full‑time hours, 40 hours per week.

Responsible for the billing and collections of all private pay balances/accounts. This includes the accounts receivable and monthly payment plan accounts, with the exception of Long‑Term Care accounts that remain on the accounts receivable. Must comply with Lake Health District’s collection policy, as well as the Fair Debt Collection Practices Act and Bankruptcy laws. Review accounts on a scheduled basis and perform established collection procedures.

Maintains files on delinquent accounts and arrange payment schedules as necessary.

High School Diploma or equivalent.

Hospital billing, collection and clerical experience preferred.

Knowledge of the Fair Debt Collection Practices Act preferred. Computer and 10‑key skills required. Must work with people in a tactful, diplomatic, and professional manner.

Applicants must be legally authorized to work in the United States.

Subject to satisfactory adjudication of background investigation and/or fingerprint check.

Successful completion of 500‑hour probationary period.

Criminal background check and pre‑employment drug screen required upon conditional job offer.

Lake Health District is an equal opportunity employer and, as such, considers individuals for employment according to their abilities and performance. Employment decisions are made without regard to race, age, religion, color, sex, national origin, physical or mental disability, marital or veteran status, sexual orientation, genetic information or any other classification protected by law. All employment requirements mandated by local, state, and federal regulations will be observed.