Sr. Member Solutions Specialist

Sr. Member Solutions Specialist (Bankruptcy)

At Unitus, each employee has an opportunity to make a difference for our members. The Sr. Member Solutions Specialist (bankruptcy) is responsible for handling all notifications, documents, calls, hearings, and legal filings related to bankruptcy when a member files. They ensure Unitus meets and upholds the federal bankruptcy laws protecting our members while taking all necessary steps to protect the assets and collateral and helping to mitigate losses to the organization.

They would be expected to work with members, legal counsel, trustees, and the court on a regular basis in addition to supporting the Member Solutions team with inbound calls and additional tasks as needed, ensuring our commitment for unparalleled service – the kind that creates the Unitus difference. Our strong team of leaders, outstanding culture, above market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to contribute and grow your talents.

Primary duties:

• Complete moderate/advanced functions pertaining to delinquency/default of a variety of loans to ensure payments, recovery, problem resolution, and protection of the Credit Union's interests.
• Monitor accounts and perform follow up as needed to ensure payments are received, including pay-by-phone for members.
• Make appropriate referrals for repossession, charge-off, and referral to outside agencies.
• Provide backup Sr. Specialist team with support for bankruptcy, repossession, hardship modifications, and/or charge-off and recovery assignments.
• Handle negative share situations in fraud and deceased cases.
• Maintain spreadsheets for repossessions and write-offs.
• Balance GLs for write-off, negative share write-off, and pay-by-phone processing.
• Meet department goals for delinquency, write-off, and recovery, while handling a high workload and call volume.

As an ideal candidate, you will have:

• High school education or equivalent certificate
• A minimum of 6 years related experience in a financial institution, including current knowledge of debt collection practices in consumer and real estate loans.
• Experience in bankruptcy, repossession, judgements, small claims, hardship modifications, charge-off and recovery.
• Financial statement understanding and analysis experience would be preferred.
• Formal certification or education related to the collections field is a plus.
• Bilingual language skills would be useful but not required.

Our Benefits

Maintaining wellness and work/life balance is an important part of the Unitus culture. Our benefits are a reflection of this commitment.

• Medical + Dental + Vision
• Flexible Spending Accounts + HSA
• Employees accrue up to 20 days of Paid Time Off (PTO) during their first twelve months of employment
• Unitus recognizes 12 paid holidays per year
• 401(k) Retirement Savings
• Annual Incentives (
  * eligibility dependent)
• Employee Assistance Plan
• Tuition Reimbursement
• Student Loan Debt Repayment
• Transit & Parking benefits
• Paid Volunteer Time Off

What's it really like to work here?

We are a people-focused organization that places an emphasis on culture. Unitus is local, successful, and committed to continuously improving and growing!

Unitus Community Credit Union (Unitus) is an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment based on race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process.