Loan Servicing Specialist

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Full‑time Regular Non-Management Coquille, OR, US

30+ days ago Requisition

Salary Range: $19.00 To $26.00 Hourly

You are a perfect match for our Credit Union!

The Loan Servicing Specialist position is a key role at First Community and affords a rewarding career with competitive pay and excellent benefits. Opportunities abound to provide exceptional service while promoting our wide array of financial products and services. Employees who are successful in making referrals are eligible for monthly incentives.

Enthusiastic and outgoing individual can showcase their relationship building skills to enhance our customer banking experience. You will join a team of motivated, dedicated, and empowered employees who strive to provide superior service and conduct accurate transactions, while complying with policies, procedures, and regulatory banking requirements.

The candidate must have a High School Diploma or equivalent, plus two years’ experience in financial industry or a proven track record in customer service is required. Above average skill with computer, typing, 10-key and Microsoft applications is required. Familiarity with real estate secondary market and credit union software systems is a plus.

Must demonstrate a positive attitude, a professional image, be self‑motivated and have the ability to manage multiple projects and tasks simultaneously with a high degree of urgency and accuracy. Must be able to build relationships with coworkers and provide outstanding member service, demonstrating excellent oral and written communication skills.

• Work as part of the Loan Servicing team to ensure each loan is professionally serviced and supported.
• Fulfill a vital role as part of the Loan Servicing team to ensure all servicing processes are completed in a professional, consistent and timely manner.
• Fund and book new loans as well as review new loan documents and new loan records for completeness, accuracy and compliance.
• File, scan and store documents under established procedures and process documentation to ensure security instruments are properly collected and processed with credit union’s lien position recorded as expected.
• Process insurance claims for Hazard and Flood losses, comprehensive and collision losses, Disability, Debt Protection & Credit Life claims, PMI and Investor claims.
• Track insurance and property taxes, utilizing internal and vendor reports:
  Follow up for invoices and lapses in coverage or payment.
• Manage escrow accounts, paying insurance, property taxes and mortgage insurance premiums, force place insurance and lender pay property taxes when necessary.
• Perform private mortgage insurance activations and terminations. Process early termination requests from members within credit union, investor and private mortgage insurance (PMI) guidelines.
• Annual mortgage escrow analysis, process escrow shortage payments and generate replacement analysis statements.
• Prepare secondary market files for shipping to investors and process purchase advices when loans are sold.
• Perform daily processing and month‑end reporting for credit union and investor;
  Cash remittances, investor reporting and reconciling, including early PMI terminations;
  Delinquency reporting for investor and PMI;
  Loss mitigation submissions and processing to investor and PMI.
• General loan servicing file maintenance. Set up, terminate and modify auto transfers, ACHs & EFTs;
  Process construction, escrow holdback and insurance draws;
  Process Skip A Pay Agreements and Sub Act Change in Term Agreements;
  Post payoffs, reversals and corrections;
  Purge documents that have exceeded retention requirements;
  Prepare files for post funding quality control reviews and audits;
  Process adverse files including prepare data for HMDA reporting;
  Process lien perfections and lien releases;
  Process service events.
• Represent the Credit Union with honesty, integrity and trust at all times.
• Adhere to established internal policies and procedures for compliance.
• Compl…