Vehicle Emissions Inspector (Public Service Representative 3

Position Title:

Vehicle Emissions Inspector (Public Service Representative
3)

Agency:
Department of Environmental Quality

Position Type:
Employee

Salary Range: $3,717 - $5,065

The Oregon Department of Environmental Quality is the primary regulatory agency of the government of the U.S. State of Oregon responsible for protecting and enhancing the state's natural resources. Affecting close to half the population of the State of Oregon, the Vehicle Inspection Program (VIP) is one of the signature programs of the Oregon DEQ. The VIP is responsible for ensuring over 1 million vehicles in the Portland and Medford areas have well maintained emission control systems, and VIP plays a significant role in the Ozone SIP, air toxics reductions, and implementation of Oregon’s low emissions vehicle program for reducing greenhouse gases.

Within its testing boundaries, the VIP program is responsible for about 2/3 of vehicle registrations and VIN inspections for the Department of Motor Vehicles. VIP staff count for 1/6 of the entire Agency staff. For a visual representation of DEQ’s offices and their locations, view our DEQ Offices and Vehicle Inspection Testing Stations map.

This is not your typical customer service job. Our Vehicle Emissions Inspectors are trained to use state-of-the-art technology to quickly and efficiently test over 500,000 vehicles every year in the Portland metro area to ensure they are compliant with State and Federal emissions standards. Inspectors provide quality customer service in all aspects of the vehicle emission inspection process, including:

• Directing and instructing vehicle drivers on test procedures.
• Entering accurate emission test data and verifying emission control information.
• Attaching test equipment to vehicle systems and conducting testing.
• Communicating test results to vehicle owners including information on how to resolve failed tests.
• Processing high volumes of paperwork and financial transactions accurately.
• Completing office duties as assigned including entering financial information into a spreadsheet and preparing bank deposits.
• Working at other station locations on short notice depending on business needs.

The opportunity to work in a productive and creative environment where no two days are ever the same! DEQ cares deeply about employee wellness and benefits. We offer a competitive benefits package that offers comprehensive medical, dental, and vision plans for the employee and their qualified family members, as well as paid sick leave, vacation leave, personal leave, and 11 paid holidays a year.

• Comprehensive medical, dental, and vision plans for the employee and their qualified family members.
• Paid sick leave, vacation leave, personal leave, and 11 paid holidays a year.
• Membership in the Public Employees Retirement System (PERS).
• Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).

In addition, we offer membership in the Public Employees Retirement System (PERS), and you have the opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). If you are passionate about Oregon's environment, apply today! This is a full-time, AFSCME represented position. This recruitment may be used to fill future vacancies.

Minimum Qualifications:

• Two years of experience in customer service.
• One year must have included the explanation of rules, regulations, and policies, and responsibility for dealing with unique or unusual situations.

Desired attributes:

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values.
• Experience providing a high level of professional customer service and performing duties while working effectively with diverse and sometimes difficult clientele.
• Ability to communicate in a friendly, open, and respectful manner in person, over the telephone, and via email.
• Ability to work cooperatively and develop effective working relationships with diverse work groups and the general public.
• Experience with monetary transactions that included handling…