Temporary - Epic Trainer II - Dental Focus

Location: Portland

Who We Are:

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health.

Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Why work with us?

* We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.

* We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.

* Our employees voted NHC a Top Workplace in 2020, 2021, 2022, 2023, and 2024!

Job Title:

Epic Trainer II - Dental Focus

Department:
Administrative

Reports To:

Epic Manager

Work Type:
On-Site

Classification:
Full-Time, Non-Exempt

Language Differential:
Ineligible

SUMMARY

This position is responsible for developing training curriculum and training plans that ensure that staff receives the initial and ongoing training needed to use Epic effectively, perform clinical workflows, and maintain their clinical competency. This requires a coordinated and collaborative approach with multiple departments, including Quality Improvement, Revenue Cycle, Dental, Pharmacy, Primary Care, among others. Will supply backup support to the EHR Support Analyst in end-user support as needed.

Essential

Job Duties

* Develop structured onboarding orientation and training for new hires.

* Assess the Epic and skill-based training needs by position and develop appropriate solutions.

* Audit skills/knowledge by performing periodic evaluations and competency checks.

* Serve as a critical resource for the ongoing development and training of staff.

* Supply training to staff in a non-patient contact setting (off-the-floor) and a patient contact setting (on-the-floor; elbow support).

* Develop role-based training content, independently or with team members, using various software programs, tools, and applications. Design, develop, and maintain instructional materials.

* Contribute to revising and updating training information. Aid in updating and creating policies and procedures.

* Building and testing of training environments and provide support with troubleshooting issues.

* Prepare and impart learning modules that can be taught both in a classroom setting and a web-based environment.

* Maintain strong working knowledge of EMR and general computer applications.

* Coordinate the rollout and training of new workflows during Epic upgrades and when minor workflows change.

* Coordinate the curriculum delivery methods, oversee the creation and maintenance of a realistic training environment, create, and maintain a course catalog and training schedule, and ensure all users are trained before accessing the production environment.

* Attends clinic team meetings at Manager's discretion as Epic expert and as OCHIN liaison.

* Participates as a key member of the clinic's implementation team to understand workflows, configuration, and decisions to assist with project coordination and site readiness.

* Collaborates with clinic leadership and users to identify opportunities for efficiencies in clinic operations, clinical practice support, and improved health outcomes.

* Creates and implements special projects in response to OCHIN or NHC-driven changes.

* Provide customer service support as a backup to the Site Specialist, as needed.

* Performs other duties as assigned.