Front Office Float

Front Office Float

Location:

West Salem Clinic| 1233 Edgewater St. NW, Salem OR 97304

Job Status:
Full-time, 40 hrs./per week, Monday - Friday, with rotating Saturdays

At Northwest Human Services, every patient interaction matters. We're looking for a compassionate, adaptable, and service-driven Front Office Float who thrives in a fast-paced healthcare environment and enjoys making a difference in the lives of others.

As our friendly, courteous, and multi-talented Front Office Float, you will provide back-up support for our Call Center, Reception, and Medical Records teams. Each day will bring new experiences as you welcome and check-in patients, supply assistance, resources, and other information, and work in a variety of roles in our medical clinic to ensure efficient and effective operations.

• Acts as a first contact person with all patients, clients, and other persons that call or visit the clinic, interacting with them in a warm, courteous and professional manner.
• Offers assistance, directions, and information appropriate to the patient's needs.
• Gathers and verifies information on insurance coverage; enter and/or update patient demographics.
• Know basic check-in protocols, and how to schedule appointments for future visits.
• Answer the telephone and route calls to appropriate departments, individuals, and/or voice mail in accordance with the organizational policy.

• High school diploma or equivalent.
• Ability to cope with fast-paced environment and multi-task is critical.
• Current knowledge of insurance coverage, pre-authorization and referral process.
• Proficiency in medical terminology preferred.

• Healthcare insurance plans:
  Medical, Dental, Vision
• Group Life:
  Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7 ½ Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

Why Join NWHS?

At NWHS, your work matters! Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Be part of a compassionate, forward-thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support.

To join our team please visit our website Employment (northwesthumanservices.org)

For more information, contact the HR/Recruiting Department at: HR |

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.