Peer Support Supervisor

Peer Support Supervisor

We are seeking a highly qualified and motivated individual for the position of Peer Support Lead Supervisor. The successful candidate will be responsible for overseeing and supervising the Peer Support Program, providing guidance, training, and support to ensure the delivery of effective recovery services. The Lead Supervisor will play a key role in maintaining program quality, fostering a positive team culture, and contributing to the overall success of our peer support services.

Essential

Job Duties:

• Program Development and Implementation:
• Implement the overall strategy and objectives of the Peer Support Program.
• Work in collaboration with clinical team to design and update program policies, procedures, and protocols in collaboration with relevant stakeholders.
• Ensure the program aligns with best practices in peer support and meets the needs of the target population.
• Supervision and Leadership:
• Provide direct supervision to Peer Support Supervisors and Peer Support Specialists, including regular check-ins, performance evaluations, and ongoing support.
• Foster a positive and collaborative team environment that promotes professional growth and development.
• Lead regular team meetings to discuss program updates, challenges, and best practices.
• Collaborate with other supervisors and management to ensure cohesive and effective service delivery.
• Training and Development:
• Develop and implement training programs for Peer Support Specialists to enhance their skills and knowledge in peer support services.
• Stay informed about the latest developments in the field of mental health peer support and integrate new approaches into the training curriculum.
• Provide ongoing professional development opportunities for the team.
• Quality Assurance:
• Conduct regular reviews of client cases to ensure the delivery of high-quality peer support services.
• Monitor adherence to program protocols, policies, and ethical standards.
• Implement and maintain quality improvement processes to enhance program effectiveness.
• Client Engagement:
• Oversee and participate in client engagement activities to support the peer support process.
• Assist in the development and implementation of individualized support and plans.
• Address any escalated client issues or concerns.
• Collaboration and Networking:
• Build and maintain positive relationships with external partners, community organizations, and relevant stakeholders.
• Collaborate with other departments and team members to ensure the integration of peer support services with overall organizational goals.
• Represent the program at meetings, conferences, and events.

Competencies and Skills Requirements:

• Ability to network and collaborate with diverse groups of people who have varied skills and knowledge.
• Experience in collaborating with community partners and building partnerships to improve outcomes.
• Ability to respond to questions from other community organizations, consumers, and the general public.
• The ability to use independent judgment including finely developed decision making, planning, analytical and organizational skills.
• Ability to prepare and maintain detailed and accurate records.
• Ability to communicate and coordinate well with a diverse population including staff members, professional consultants, agencies, customers, and members of the general public.
• Ability to understand, interpret and apply laws, regulations and administrative rules related to chemical dependency.
• Ability to learn and implement CCS procedures, regulations and requirements with respect to procurement, budget, safety, operations and organization.
• Must be a self-starter and demonstrate the ability to supervise and assign work to subordinates; ability to work effectively with other employees and the general public.
• Good organizational and time management skills are essential.
• Ability to develop positive working relationships with team members, co-workers, community partners, and the public.
• Ability to represent CCS within the community and at State or regional meetings, including the ability to speak in public.
• Knowledge, understanding and willingness to adhere to confidentiality laws and expectations.
• Must have good typing skills, have knowledge of basic office software programs and ability to effectively use such software.
• Must be able to communicate effectively in both written and oral formats.
• Must have the ability to present and exchange information internally across teams and co-workers, and externally with customers and the public.

Requirements:

• A minimum of a high school diploma or equivalent.
• Must be at least 18 years of age.
• Must identify as a current or former consumer of addiction or mental health services, a person in recovery from addictions, a person in recover from problem gambling or a family member of a current or former consumer of addictions or mental health services.
• Certification as a Peer Support Specialist (PSS) or Peer Wellness Specialist (PWS).
• 5 years of experience in the field of mental health.
• 3 years of supervisory experience in…