Outpatient Case Manager

About us

Wallowa Valley Center for Wellness (WVCW) is an innovative nonprofit providing comprehensive services to individuals impacted by mental health, addictions and developmental disabilities. We hire individuals that are skilled and motivated to meet our mission through outcome-based strategies that foster personal and community transformation.

In this role, you will facilitate activities that empower individuals to meet their goals. This will involve coordinating services with various community partners including healthcare providers, legal systems, housing, social services agencies, and relevant education programs. You will provide comprehensive, whole-person care, tailored to each individual's unique needs and cultural background, and help them reach their goals with tact, tolerance, and a steady mature presence.

Additionally, you will support individuals in crisis situations and provide follow-up care through a crisis rotation.

• Deliver clinical services directly within the community, including client's homes, residential facilities, schools, hospitals, and other settings to ensure accessible and convenient care.
• Gather information such as medical records, medication lists and other background data to assist in the completion of a comprehensive mental health assessments to evaluate client needs and support options according to state and federal guidelines and rules. Utilize standardized assessments and screening tools to ensure accurate and effective evaluations.
• Provide supports and services according to individualized treatment plans, ensuring they are tailored to meet specific needs and goals. Monitor and evaluate progress regularly to assess growth towards treatment objectives.
• Work collaboratively with clients and family members to engage in ongoing supports and services, including but not limited to individual, group, and family counseling.
• Utilizing the Electronic Health Record (EHR) complete objective, accurate documentation in a timely and consistent manner according to agency policy.
• Make referrals and connect clients to community resources to help their specific situation.
• Provide care coordination and work collaboratively with internal teams as well as community partners to ensure that clients receive support and resources.
• Collect pertinent information for suicide risk and other crisis situations that allow you and another mental health professional to develop an appropriate action plan. Participate in ongoing crisis response and support services per WVCW policy.
• Attend and participate fully in team meetings, participate in group and individual supervision (as a provider of mental health treatment), and stay abreast of various diagnoses and treatment modalities; participate in civil commitment process including investigation and examination, once trained.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to WVCW policies and agreements regarding confidentiality, privacy, and security. Maintain confidentiality and discretion

• Ability to maintain confidentiality, comprehend laws, regulations, and policies, and the ability to follow such laws, regulations, and policies and report when they are being violated
• Ability to interact with individuals of various backgrounds, sexual and gender orientations, education levels, and socio-economic status effectively, tactfully, and empathetically with a culturally responsive nature, especially with those experiencing a crisis and in stressful situations
• Ability to communicate effectively in both written and oral formats with clarity and purpose, including the ability to complete objective, accurate documentation in a timely, consistent manner
• Ability to coordinate care and work collaboratively with community partners to ensure safer and more effective care for the individual
• Must have strong computer skills including the ability to document in an electronic medical record, use electronic time tracking, and the ability to use Google Workspace, specifically Drive, Meets, Spreadsheets, Word documents, and email
• Ability to work as a team member, establish…