Patient Services Representative

Shift & Status

Full time, Monday to Friday, variable hours and no weekends.

As a Patient Services Representative with Corewell Health, you will play a vital role in delivering top‑notch healthcare service to our patients. You will work as part of a team to provide registration, concierge, and clerical services. The service you provide in this role will make a real difference in the lives of those we serve.

• Responsible for complex patient/customer problem solving, including high‑level discernment when registering patients in treatment rooms.
• Perform administrative functions such as:
• Assisting with patient check‑out.
• Scheduling patient appointments, incoming/outgoing referrals, in‑office procedures, surgeries, and tests, including medical record review of incoming referrals.
• Maintaining and modifying provider templates.
• Navigating external patient referral portals.
• Reconciling multidepartment deposits.
• Obtaining insurance authorizations and/or verifying that prior authorization has been obtained; assisting with retroactive insurance denials and appeals.
• Managing complex EMR/EHR scanning, Right Fax faxing, and uploading to EPIC.
• Assisting with training new team members using standard work instructions.
• Performing the role of Patient Services Representative and Associate when necessary.
• Actively participating in safety initiatives and risk‑mitigating measures, completing all unit safety competencies and requirements on a timely basis.
• Performing other duties as assigned.

• High School Diploma or equivalent.
• At least 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or other related fields.
• Will be invited to complete an initial screening using an AI‑enabled voice agent that focuses on job‑related qualifications.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.