Warmline Operator - Part Time Sunrise Shift

Description

JOB TITLE:
Warmline Peer Support Operator

DEPT/

LOCATION:

David Romprey Oregon Warmline

SUPERVISOR:
Warmline Supervisor

EXEMPT/NON-EXEMPT expectation: non-exempt

• Plus shift differential pay ranging from $1 to $2.50 for working nights and weekends
• $2,062.50 Hiring Bonus available until 10/31/26!!

Description

JOB TITLE:
Warmline Peer Support Operator

DEPT/

LOCATION:

David Romprey Oregon Warmline

SUPERVISOR:
Warmline Supervisor

FTE STATUS: .475 FTE (19 hours/wk) Friday-Sunday (12am - 8am)

EXEMPT/NON-EXEMPT expectation: non-exempt

PAY GRADE: B6 ($20.96 - $29.38 per hour, depending on experience)

• Plus shift differential pay ranging from $1 to $2.50 for working nights and weekends
• $2,062.50 Hiring Bonus available until 10/31/26!!

(2 year Commitment, Staggered-taxed Payout)

Community Counseling Solutions provides a team-based Servant Leadership environment!

Our mission is to provide dynamic, progressive, and diverse supports to improve the well‑being of our communities and we’re looking for motivated employees to help us continue our vision!

Benefits Included With This Position, But Not Limited To

• Paid vacation, sick days, floating holiday, community service day, mental health days, paid holidays, etc.
• Employee Assistance & Wellness Benefits

Description

The Warmline Peer Support Operator, under the limited supervision of the assigned Warmline Supervisor, and guidance of a Team Leader is to provide confidential, non‑judgmental and non critical support to callers while practicing the principles of Intentional Peer Support (IPS).

SUPERVISION

Supervision Received

The Warmline Peer Support Operator works under the general direction of the assigned Warmline Supervisor. The Warmline Peer Support Operator will have assistance in most cases of a Shift Leader who will provide daily to weekly guidance. The assigned Warmline Supervisor will also conduct the yearly performance evaluations.

Supervision Exercised

The Warmline Peer Support Operator does not supervise anyone.

Responsibilities

• Will take calls from callers around the state and provide them phone support as taught in the training provided by CCS.
• Will take part in ongoing training and team‑building and will work closely with other Shift Leaders in a work environment that may require improvements and change.
• Keep track of all data logs; enter data and present data in a way that accurately and professionally represents warmline activity. Write reports as necessary to the Warmline Shift Leader or assigned Warmline Supervisor (depending on Shift Leader availability).
• Provide all information in a timely and professional manner.

Requirements

QUALIFICATIONS

Education And/or Experience

Must identify as a person with lived experience of having big feelings and provide support to others through difficult times.

Certifications

Must possess a certificate for completion of the Core Training in Intentional Peer Support (IPS) and become registered with the Oregon Health Authority Traditional Health Worker registry as a Peer Support Specialist during the first 6 months of working for the Warmline.

Other

Skills And Abilities

• Will show a working understanding of what the Warmline is and what it is not by completing training role‑plays both in training and in week to week development of skills.
• Must be able to work with minimal supervision.
• Will take part of ongoing trainings and meetings as assigned.
• Adhere to all policies and procedures.
• Respect, feedback, and strong communication and team skills will be essential.
• Must show and/or be willing to learn a fundamental awareness of cross‑cultural issues, dual diagnosis/addictions, and effects of PTSD/trauma. Within 3 years.
• Participate in ongoing trainings as assigned.
• The position requires the handling of highly confidential information. Must adhere…