Patient Service Ancillary Services Admitting

Patient Service Admitting (Receptionist)

Do you have a great smile and enjoy helping people? Join our team! Our Patient Service Admitting (receptionists) are an important part of the Salem Clinic family! They are the first person a patient communicates with when arriving for scheduled appointments, urgent care, laboratory or imaging services. The environment is professional and supportive; no two days are the same.

Full-time opening at:

Salem Clinic Main | 2020 Capitol St Ne, Salem OR 97301

Benefits offered for full-time and part-time (budgeted 22.5-40 hrs/wk):

• 401(k) retirement plan- 10% employer contribution
• 100% Clinic paid employee premiums for medical, dental, and vision plans. 50% Clinic paid premiums for part-time employees.
• Free Lab and Imaging services when performed at Salem Clinic for those covered with the Clinic's medical plan.
• Health Reimbursement Account
• Life & Long-term Disability Insurance
• Paid time off & Holiday pay
• Flexible Spending Account
• Athletic & Weight Management Club Credits
• Bilingual pay differential program (3% wage increase if qualified)

Job Summary:

Greets, instructs, directs, and schedules patients and visitors. Serves as liaison between patient and medical support staff. Answers phones, makes appointments and takes messages for patients. Enters lab and radiology orders in EHR and/or LIS and CLSA; sample handling. Performs a variety of procedures and duties associated with Primary Care, Urgent Care, Lab and Radiology.

Required Knowledge, Skills, Abilities:

• High School Diploma or equivalent.
• Experience dealing with the public in a fast paced, customer service oriented environment or office setting.
• Ability to perform data entry in Electronic Health Record (Allscripts), Patient Management System (Centricity), Laboratory Information System (LIS) and Radiology PAC's (CLSA).
• Ability to communicate clearly, professionally, and courteously. Ability to read, understand, and follow oral and written instruction.
• Ability to work in a fast paced environment, while keeping close attention to accuracy.
• Knowledge of grammar, spelling, and punctuation in order to forward patient information to the medical staff. Must be able to pass the required spelling and typing test.
• Must be able to work flexible hours and shifts and available for weekend rotation and holidays.
• Must be detail-oriented and have the ability to prioritize a variety of tasks, multitask.
• Ability to work independently and as a team participant.

Preferred Qualifications:

• One year work experience in a fast paced medical office setting.
• Knowledge of medical terminology desirable.
• Previous experience with cash handling, word processing and using computers.
• Detail oriented and organizational skills.
• CPR certification.

Essential Functions:

• Greet patients and visitors in a prompt, courteous, and helpful manner.
• Obtain referrals if needed for coordination of insurance benefits.
• Make appointments for patients per protocol, ability to explain procedure prep in an understandable manner to patients.
• Check in patients, verify and update necessary information in the medical record. Input pertinent demographics, insurance information, and appointment data into automated appointment system and on patient processing documents as needed. Use of electronic health record system, LIS and CLSA.
• Refer patients to Credit or Business Office for clarification of insurance coverage as needed.
• Refer to Patient & Provider Relations for resolution of disputes and/or patient concerns as needed.
• Observe waiting areas and reassure patients awaiting service for lengthy periods of time. Notify licensed medical and/or nursing personnel of patient emergencies, need for assistance, or lengthy waits.
• Distribute and/or assist patient in completion of forms.
• Answer telephones promptly and courteously, identifying yourself to callers.
• Ability to work with a computer and view screen for long periods.
• Cover Holidays that fall within days scheduled when Urgent Care is open.

Other Duties:

• Serve as mentor to new staff and students as assigned.
• Perform other duties as requested.
• Make policy or procedure recommendations to Team Leader/Supervisor/Director.
• Participate in departmental meetings, problem solving groups, and in-service educational opportunities on an on-going basis.

Our mission at Salem Clinic is to improve the health of those we serve in a spirit of compassion and respect.

M-F, 7:30-4:30 40 hours/week