Family Services Coordinator - Ronald McDonald Loyola University Medical Center; Weekends

Job Details

Job Location:

Ronald McDonald House near Loyola Medical Center - Hines, IL 60141

Position Type:
Part Time

Education Level: Not Specified

Salary Range: $19.75 - $19.75 Hourly

Job Shift: Overnight

We exist so families can get better together. Each night, we keep 181 families close to the care and resources they need through six area Ronald McDonald Houses® and four Ronald McDonald House Family Rooms®. Enabling families to stay close to their hospitalized child supports the health and well‑being of the child and saves families more than $10 million in hotel and food costs each year.

We also operate the Ronald McDonald House Care Mobile® program, providing medical care to children in underserved areas. Ronald McDonald House Chicagoland and Northwest Indiana is an independent not‑for‑profit 501(c)(3) organization.

This position works 24-hour shifts and includes sleep time onsite. The person in this role is expected to work two weekend shifts per month and at least two holidays per year.

• The Coordinator is accountable for maintaining program function including: registering and checking out families, monitoring the physical structure of the facility, supervising housekeeping and maintenance, supporting any overnight emergency needs, completing assigned tasks during shift and being a friendly, capable and supportive staff presence in the overnight hours.
• Execute defined policies and procedures for the program.
• Welcome and orient guests to the House, completing all check‑in and check‑out procedures and paperwork.
• Demonstrate a caring attitude toward families, volunteers, and donors.
• Act as liaison to hospitals for processing referrals/reservations.
• Explain/clarify program policies and procedures to guests and referring partners.
• Provide and assist families with information, directing them to resources, activities or services they may need.
• Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs.
• Coordinate overall daily strategy for use of available rooms, with intention of providing service to as many families as possible.
• Assist with statistics for program by inputting daily occupancy records.
• Ensure all common areas remain clean and supplies are stocked.
• Track guest donations and occupancy rates for monthly reporting purposes.
• Respond to emergency situations and after‑hours pages, including scheduled weekends and holidays, for urgent needs such as unplanned family arrivals, guest medical emergencies, or conflicts requiring law enforcement involvement.
• Encourage adherence to program guidelines and coordinate a solution when violations occur.
• Utilize our digital guest registry system to create room reservations and track pertinent and appropriate guest information to ensure seamless support throughout their stay.
• Assess bedroom availability for incoming families and assign bedrooms according to number of guests, potential length of stay and other needs of the families.
• Complete incident reports and submit within 24 hours of occurrence, informing supervisor and other staff members of any unusual incidents.
• Act as an extension of the Community Engagement team, serving as a lead or co‑lead for meal groups, baking groups and activity groups volunteering within programs.
• Provide coverage at “Welcome Desk” locations as well as other duties in the absence of volunteer support.
• Direct, train, and oversee volunteers performing essential program support functions such as meal provision, guest welcome, housekeeping, and special projects.
• Welcome family guests and visitors, providing tours and information.
• Be knowledgeable of the program location security system and features (e.g., key activation, camera operation, etc.).
• Regular participation in meetings and trainings as requested by program leadership.
• Complete all data entry, record keeping, and documentation for the shift.

• 2 years related work experience preferred.
• An equivalent combination of education, training, and/or experience will be considered.
• Must be a self‑starter with the ability to multitask and function effectively under…