Assistant Front Office Manager

Eden Rock
- St Barths

Eden Rock
- St Barths – a luxurious corner of paradise in Saint-Barthélemy perched on a rocky promontory, bordered by a turquoise sea and white sandy beaches; the art of living à la française in the heart of the Caribbean.

Eden Rock
- St Barths offers you the opportunity to join its teams and offer the best career and development opportunities within the incredible Oetker Hotels.

As an Assistant Responsible Front Office, in collaboration with the Front Office Manager, I am in charge of customer relations: quality of service and excellence in reception throughout the guest's stay. I am in charge of guest requests and complaints and ensure their follow-up.

With the Front Office Manager, I supervise the organization of all hotel reception services (guest relations and night audit), and plan their work on a daily basis. I ensure the respect of standards, procedures, and hygiene norms in force within the hotel. I am responsible for the development and support of my teams.

I am a force of proposal and creation in order to improve customer service, improve the department's services, and develop the department's profitability.

Representing at all times our luxurious establishment and its values, I ensure the satisfaction of employees by performing my daily tasks and missions with joy and benevolence. More than an Assistant Responsible Front Office, I actively participate in the radiance of the establishment.

Operational:

- Ensure an impeccable and personalized welcome to guests (check-in, check-out, follow-up of the stay).

- Meet guests from their arrival, during their stay, and until the moment of departure by being very present in the hotel.

- Provide concierge services and suggest the use of hotel services as a priority.

- Ensure the correct application of LQA standards with Guest Care and Night Audit.

- Manage and follow up delicate situations or guest complaints with diplomacy and efficiency.

- Collaborate with the Front Office Manager to verify the billing of accommodation and external services.

- Ensure coordination with other departments

Managerial:

- Participate in the training, development, and support with the support of the Front Office Manager of the Guest Care and Night Audit team.

- Ensure the application of service standards and procedures, checklists in Front and Back in force within the hotel and Oetker Hotels.

- Organize your days between the field and the back office by prioritizing emergencies and ongoing issues.

- Assist the Front Office Manager in monitoring indicators (customer satisfaction, occupancy rate, upselling).

- Ensure the proper use and reliability of PMS / CRM tools.

- Control cash registers, invoicing, and closing procedures.

We are looking for a graduate with a bachelor's or master's degree in hotel management, preferably with 3 years of experience in the same position in high-end hotel management. Mastery of French and English is indispensable, and a B permit is required.

More than a know-how, we are looking for a know-how corresponding to our values:
Joy, Family, Creativity, Subtlety, Humility, Authenticity, reliability. To your know-how is added your know-how corresponding to our values and a passion overflowing for your job, your place is within the great family of Oetker Hotels!

CDI

Agent of mastery – 39 hours per week - 2 consecutive days of rest

3,000€ gross monthly

• Accommodation:
  Single room in the Eden Rock Managers' house
• Health:
  Mutual and Prevoyance
• Food: 1 meal per day worked in the staff restaurant
• Uniform:
  Provided with locker room and cleaning included
• Manager Training:
  Labor law, Time management
• Access to the E-learning platform Masterpiece Academy
• Access to the CSR program "Eden Angels"
• Access to internal events "Eden Rokers"
• Many local benefits: transport, activities, shops...