Concierge; H​/F

Join The Hotel Manapany, An Exceptional Setting Facing The Ocean

This 5-star resort of 43 rooms combines discreet luxury and deep respect for the environment. Ideally located on the beach of Anse des Cayes in Saint-Barthélemy. Firmly focused on sustainable development, the Hotel & Spa Manapany integrates the principles of responsible resource management in its design and operation, earning it the prestigious "Green Key" label in 2021. A unique place where elegance, well-being, and ecology come together to offer an unforgettable experience.

Position in CDD to be filled from October 5, 2026.

GENERAL MISSIONS

• Ensure the processing and follow-up of all client requests received by email.
• Show proactivity regarding specific client needs before their arrival at the hotel and ensure follow-up from their first day of stay.
• Know the island's activities offered by our providers and advise clients according to their needs.
• Manage restaurant reservations, taxis, transfers, ticketing (air or boat)
• Organize client itineraries using the concierge Organizer software and record all their requests.
• Ensure the follow-up of the instructions recorded on concierge Organizer.
• Present and sell the services within the hotel (rooms, restaurants, bars, spa).
• Keep up to date with the latest news, events on the island.
• Receive packages, messages and deliver them to the clients.
• Coordinate trips with drivers-baggage handlers.
• Keep the book of activities and the list of restaurants offered up to date.
• Fill in the cardex with clients' habits and preferences for future stays; communicate client information to the concerned services.
• Make contact with clients to ensure their well-being and general satisfaction.

GUEST RELATIONS MISSIONS

• Prepare welcome words for arrivals the next day.
• Fill in the cardex with clients' habits and preferences for future stays; communicate client information to the concerned services.
• Make contact with clients to ensure their well-being and general satisfaction.
• Send an email to travel agents after the arrival of clients to give them feedback.

PROFILE SOUGHT

• Excellent communication and customer service skills.
• Mastery of Protel software.
• Fluent English.
• Ability to manage emergency situations and resolve problems professionally.
• Excellent organization and ability to handle multiple tasks simultaneously.
• Discretion and respect for the confidentiality of client information.
• Ability to work in a team and collaborate with other services of the establishment.

BENEFITS

• 3% monthly employee contribution.
• Free nights in hotels of the collection and advantageous restaurant rates.
• Experience Manapany offered (night, dinner, and breakfast for two people).
• Partnerships with the Form Fitness gym.
• Recruitment bonus (150€).
• Accommodation, food, and laundry provided.

And if your next professional adventure shone under the sun of Saint-Barth, in the heart of a setting where luxury rhymes with respect for nature?

All our positions are open to people with disabilities.