Western Ponderosa Lodge - Front Desk Agent

Job Opportunity

Best Western Ponderosa Lodge is searching for a Part-Time Front Desk Agent to join our team. Working closely with the General Manager, our Front Desk Agent is the face of our hotel, ensuring every guest has a superior experience throughout their stay. This role involves maintaining the cleanliness and presentation of the lobby, breakfast area, restrooms, and exterior spaces.

Job Responsibilities:

• Welcomes and greets guests with a warm friendly smile
• Responds promptly to customer needs
• Maintains an inventory of vacancies, reservations, and room assignments
• Possesses a working knowledge of the reservations department
• Takes same-day reservations and future reservations when necessary
• Knows cancellation procedures
• Knows room locations, types of rooms available, and room rates
• Registers arriving guests and assigns rooms
• Coordinates room status updates with the housekeeping department
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
• Knows daily activities and meetings taking place in the hotel
• Reports any unusual occurrences or requests to the manager or assistant manager
• Manages and resolves guest complaints in a professional and courteous manner
• Processes guest check-outs and handles monetary transactions
• Maintains customers' privacy
• Keeps high-traffic areas clean and organized
• Punctuality, dependability, and regular attendance
• Treat all coworkers with respect
• Adheres to all hotel policies and procedures as outlined by hotel standards and Federal, State, and Local laws, including OSHA regulations
• Must use appropriate protective equipment as needed for the job task
• Performs other duties as assigned

Successful Candidates Must Have:

• Eighteen years of age or older
• High school diploma or equivalent
• Computer skills such as typing and navigating property management systems
• General knowledge and experience in hotel facility operations
• Knowledge of surrounding areas and local events
• Excellent customer service and communication skills
• Self-motivated with the ability to work independently and handle stressful situations
• Ability to take direction and supervision from management
• Strong multi-tasking and prioritization skills in a fast-paced environment
• Organized with strong attention to detail and problem-solving skills
• Knowledge of proper telephone etiquette and credit, check cashing, and cash handling policies
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Sitting, standing, walking, reaching, twisting, turning, kneeling, bending, and squatting in the performance of daily activities will be expected, in addition to grasping and repetitive hand movement
• Ability to lift and move 30 lbs. or more

What We Offer:

• Best Western Rewards and Hotel Discounts
• Employer-sponsored Medical, Dental, and Vision benefits
• Paid time off
• Free breakfast on workdays