Assistant Banquet Manager

Spirit Mountain Casino
27100 Salmon River Hwy
Grand Ronde, OR 97347, USA

TITLE:

LAST UPDATED:

November 19, 2020

DIVISION:

Guest Services

DEPARTMENT:

Food and Beverage

REPORTS TO:

Banquet and Catering Manager

FLSA STATUS:

Exempt

COMP LEVEL:

10

Supervises and coordinates the activities of banquet staff and coordinates banquets and food and beverage services for external and internal guests. May be required to supervise staff in the Food & Beverage department according to business need.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

• Supervises, leads, and monitors daily operations within assigned food and beverage area; ensures quality of food and service and appropriate staffing levels.
• Prepares schedules for employees including work shifts, lunches and breaks. Ensures event is properly staffed.
• Monitors beverage services and ensures the staff and guests comply with all OLCC regulations.
• Answers telephone and email inquiries regarding banquet availability, services, and prices.
• Prepares banquet event orders; details event requirements such as room reservations and arrangement, number of attendees, menu selections and service times.
• Prepares banquet calendar and routes to departments affected by upcoming events.
• Designs room layout and performs room block requests for various events.
• Prepares and submits work orders for various tasks such as cleaning carpets, chairs, and dance floor installation and removal.
• Process deposits for all banquet events.
• Monitors activities of other staff and provides instructions for areas of operation; follows general standards per the department and position; trains new employees and monitors training by training buddies.
• Performs or assists other staff in performing duties, such as bussing tables, bartending, wait staffing and/or cleaning areas.
• Monitors guest satisfaction of food, service, and atmosphere; resolves any problems that occur during assigned shift.
• Performs administrative duties such as assisting with interviewing and performance evaluations, preparing memos, documents and reports, and administering incentive programs.
• Requisition s supplies, prepares inventories as requested, tracks products delivered and ensures proper billing of items.
• Ensures rooms are properly set up and arranged for each event.
• Responsible for event supervision from start to finish; including presentation of final bill.

• Delivers Spirit Mountain’s Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI’s Pride Values, Brand Promise and Business Vision.
• Learns, comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations and Regulation Chapter 5 requirements.
• Follows all Corporate and departmental safety policies and procedures.
• Demonstrate a personal commitment to ensuring responsible alcohol service through careful observation of alcohol service through policies, procedures, regular communications and on‑going training to all team members on responsible alcohol service and compliance within the guidelines of the OLCC.

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws and in alignment with SMGI’s Pride Values, Brand Promise and Business Vision.
• Interviews and trains employees.
• Plans, assigns, and directs work, appraises performance, rewards and disciplines employees; addresses complaints and resolves problems for employees as well as guests.
• Makes recommendations to the Manager and Director for hiring and staff separations in accordance with company policies.

• Principles, practices, and processes of food and beverage preparation and delivery.
• Principles, practices, and processes of banquet and catering operations.
• Principles, practices, and processes of safe food handling.
• Principles, practices, and processes of inventory control and ordering systems.
• C…