Public Safety Systems Administrator

Join Our Team! Exciting New Opportunity as a Public Safety Systems Administrator with the City of Newport!

Are you ready to make a real impact in your community while working at the intersection of public safety and technology? The City of Newport is excited to announce a brand-new opportunity for a Public Safety Systems Administrator to support the critical mission of the Newport Police Department.

This full-time, overtime-eligible, and non-represented role is a unique chance to play a key part in ensuring the technological backbone of our public safety operations runs smoothly and effectively. If you’re passionate about technology AND making a difference, we want to hear from you!

The Newport Police Department is a dedicated team of 22 sworn officers and nine civilian professionals, serving a vibrant coastal community of over 10,000 residents across 10.6 square miles. Our department includes Patrol, Investigations, and Community Service Officers, all working together to ensure the safety and security of everyone who lives, works, and visits Newport. We take pride in delivering professional, timely, and community-oriented public safety services through collaboration and innovation.

Learn more about the Newport Police Department here.

As the Public Safety Systems Administrator, you will be the go-to expert ensuring that the Police Department’s essential technology systems are running at peak performance. This includes:

• Desktop computer administration and end-user support (software, hardware installation, updates, troubleshooting)
• Peripheral support, voice system and audio-visual system support
• Mobile device management (cellphones and tablets)
• Technical support for all aspects of systems functionality

• Make a difference every day by supporting the systems that keep our community safe.
• Be part of a tight-knit, mission-driven team while receiving technical guidance and supervision from the City's Information Technology Director.
• This standalone role offers autonomy and requires advanced expertise — perfect for professionals ready to take ownership of vital technology systems in a dynamic public safety environment.

If you’re looking for a career where technology meets purpose, and you want to be part of a team that truly makes a difference — this is your opportunity!

Apply now and help us keep the City of Newport safe, connected, and ready for the future!
The initial application review deadline will be Friday, April 4, at 5 p.m., but the position will remain open until filled.

• Serves as the initial resource to triage, troubleshoot, service, resolve and/or escalate technical issues as it relates to public safety systems and equipment. Performs desktop administration and support, including software and hardware installation and updates.
• Maintains public safety hardware and software inventories.
• Maintains both support and technical documentation for public safety systems and end-user documentation.
• Develops and documents the provisioning process of public safety software and equipment to ensure a consistent and repeatable result in delivering the software and equipment to users.
• Solicits information from users to help identify, clarify, define, and prioritize operational problems to the most effective service delivery opportunity.
• Facilitates the resolution of user support issues or requests through hands-on action or escalation to other teams.
• Administers the identities and rights of employees to public safety hardware and software systems.
• Coaches individual users on the usage of public safety hardware and software.
• Assists in implementing computer images and software packages on public safety systems.
• Analyzes, supports and manages public safety applications, hardware, network and communications environments in assigned areas to ensure that applications and devices are available and operating to meet business needs and/or Service Level Agreements.
• Monitors and maintains adequate levels of parts and equipment for all equipment and systems assigned to their responsibility.
• Administers mobile…