Techline Support Specialist

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ASE Master Tech – Techline Support Specialist 1

Location: Stansfield, AZ

Job Schedule: Full-Time

Work Arrangement: Year 1:
In‑office 4 days/week, virtual on Fridays
After Year 1:
In‑office 3 days/week, remote 2 days/week

Epitec is seeking a Techline Support Specialist to join our client, a leader in the automotive industry, on a direct‑hire basis in Stansfield, AZ.

• Provide help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service, or repair.
• Deliver support consistent with brand values, profitability, and cost‑reduction goals.
• Document all cases with required information; search database for similar matches; update and close reports.
• Analyze decisions from the customer’s viewpoint and recommend actions with customer needs and values in mind.
• Provide feedback from dealership technicians regarding countermeasure procedures to internal departments.
• Collaborate across functions, regions, and affiliates to complete reporting requirements.
• Perform other related duties as necessary.
• Ability to work onsite at the Field Quality Center.

• AA degree preferred. Equivalent related college or technical courses, seminars, and in‑house classroom training considered.

• ASE Master Technician certification (or equivalent) highly preferred.
• 3+ years of hands‑on automotive repair and diagnostics experience.
• 1+ year in a technical support or diagnostic role.

• Strong understanding of vehicle systems, service manuals, and diagnostic tools.
• Ability to troubleshoot complex issues and guide others through repairs.

• Excellent communication skills (phone, email, chat).
• Strong interpersonal skills for effective collaboration.
• Customer‑focused mindset with attention to brand reputation.

• Proficient in MS Word, Excel, and case management systems.
• Ability to type at least 30 WPM.

• Sponsorship:
  Not available