Help Desk Technician

The Tier 1 help desk technician role at OIS Information Technology in Warm Springs, OR is the first point of contact for end‑users seeking technical assistance through various channels. This entry‑level position involves diagnosing and resolving basic hardware, software, and network issues such as password resets and Microsoft 365 problems. Responsibilities include ticket management, utilizing remote access tools for user support, and escalating complex issues to higher‑tier support while keeping users informed.

This role requires foundational technical skills combined with strong customer service to support organizational productivity.

• Associates degree in computer science, Information Technology, or related field is preferred.
• Two years of experience in a help desk, customer service or technical support role.
• CompTIA+ or Microsoft Office Specialist (MOS) or related certifications are preferred.
• Valid drivers license and be insurable by CTWS.
• A combination of education and experience may be considered.
• Must submit and pass a criminal background check with Federal, Tribal and State Law Enforcement.
• Maintain strict confidentiality at all times.

• Excellent medical insurance with low annual maximum‑out‑of‑pocket costs, plus vision and dental.
• Available flex spending plan for daycare and medical costs.
• Numerous supplemental insurance packages.
• 401(k) or ROTH retirement with up to 5% employer matching after one year of employment.
• Eleven days of paid holidays.
• Personal time off (PTO) accruing at 130 hours annually with increases after three years of continuous service.