IT & Systems Manager

Join Pacific Quest and make a difference!
Pacific Quest provides licensed and accredited residential mental healthcare on Hawaii Island and is a leader in integrative, nature-based residential treatment for adolescents and young adults.

Why You’ll Love Working Here:

• Be part of a mission-driven team committed to fostering health, connection, and resilience
• Work in a collaborative, supportive environment where every role contributes to life-changing outcomes
• Enjoy competitive pay, great benefits

The IT & Systems Manager is responsible for the oversight, security, and effective use of Pacific Quest’s technology systems, including Google Workspace, electronic medical records, network infrastructure, and end-user devices. This role ensures reliable, secure, and compliant technology operations in support of clinical, administrative, and program functions.

• Provide technological guidance within Pacific Quest.
• Supervise information systems and communications network.
• Implement a customer service platform to serve the organization in every aspect.
• Design, establish, and maintain a network infrastructure for local and wide area connectivity and remote access. Availability, security, and performance are priorities.
• Ensure the security of Pacific Quest IT assets.
• Assist in changes related to Pacific Quest websites and online content.
• Consult with administration and department managers to exchange information, present new approaches, and to discuss equipment/system changes.
• Participate in vendor analysis contract negotiations for all new computer equipment and software purchased for Pacific Quest.
• Create a cost-benefit analysis as well as supporting a detailed definition of data requirements and departmental workflows.
• Oversee Internet and computer operations, inbound marketing strategy.
• Manages the day-to-day operations of the Information Technology Department including directing contacted IT support, who support administrative computing, networking, user services, telecommunications and other information technology functions.
• Assess and anticipate technology projects and recommend appropriate action and resources.
• Analyze Pacific Quest’s current technology infrastructure and align it with the business’ strategic plans. Establish and direct the strategic and tactical goals, policies, and procedures for the Information Technology Department.
• Propose hardware/software solutions to accomplish Pacific Quest’s business objectives.
• Ensure Pacific Quest’s technology systems and practices comply with applicable laws, regulations, and HIPAA requirements.
• Assess user needs and provide timely, effective technical support and problem resolution.

• Knowledge of information technology computer systems and software and the ability to manage the entire spectrum of information technology operations. Experience with implementation of information technology
• High Level Google Workspace Administrative Knowledge/Experience/Certifications
• Equipment Management Expertise/Experience – Deploying Macs, Chromebooks, iOS and Android phones including Imaging and In Person Set Up Requirements
• Unifi Network/Camera Security Management / Installation Capability
• Base level knowledge or experience in an Electronic Medical Records system
• API Knowledge and Experience Familiarity between Web Based Applications integrations in a dynamic company.
• Work requires professional written and verbal communication and interpersonal skills.
• Must be a team player and be able to form mutually respectful relationship with staff and to grow professionally in meeting the challenges of this position
• Work requires willingness to work a flexible schedule.
• Ability to work independently

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent combination of education and experience).
• Five (5) or more years of progressively responsible experience in information technology, systems administration, or IT operations.
• Experience supporting healthcare, behavioral health, or clinical environments, including familiarity with HIPAA compliance requirements.