IT Support Technician Customer‑Focused Tech

Position: IT Support Technician — Flexible Shifts & Customer‑Focused Tech
Location: Madras

Are you the go-to person for solving tech problems? We’re looking for an IT Support Technician who can keep systems running smoothly, support team members with confidence, and help deliver fast, friendly technical support across the organization. If you enjoy troubleshooting, learning new technology, and making a real impact every day, this could be a great  this role, you’ll help keep our technology reliable, responsive, and ready for action.

Troubleshoot hardware, software, and network issues for end users.

Install, configure, and maintain computers, peripherals, and workplace tech.

Respond to support requests with professionalism, urgency, and great customer service.

Document issues, resolutions, and inventory accurately.

Support deployments, upgrades, team projects, and occasional on-call needs.

What You Bring Strong troubleshooting skills and a solid grasp of PC hardware, software, and peripheral devices.

Clear communication and a customer-first approach when supporting users.

The ability to stay organized, adapt quickly, and work well both independently and as part of a team.

What We’re Looking For Strong interpersonal, communication, and problem-solving skills.

Ability to learn quickly, manage multiple priorities, and maintain a professional demeanor.

Flexibility to support varied shifts, including nights, weekends, holidays, and occasional off-duty hours if needed.

Knowledge of gaming regulations is helpful for success in this environment.

Growth Opportunity We invest in our team. This position offers the opportunity to pursue CompTIA certifications—including Tech+, A+, Network+, and Security+—with training supported by Warm Springs Casino Enterprises. Successful completion can lead to pay increases and career advancement.

Preferred Casino or gaming industry experience.
6–12 months of experience in a similar technical support role.

CompTIA A+ or similar technical knowledge.

Requirements Valid Oregon driver’s license.

Must be age 21 or older.

Must be able to pass required screening and background checks.

Apply to Join UsWarm Springs Casino Enterprises hires based on qualifications and merit, with preference provided in accordance with Tribal Member Preference policy. All positions are subject to required background and screening processes.
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