Data Center Night Manager; AWS

Job :  | Amazon Data Services, Inc.

The successful candidate will be operationally responsible for a Data Center, leading teams in hardware and network diagnostics followed by physical repair, and participating in a 24/7 on‑call rotation. They will manage performance and growth of diverse teams, prioritize and assign trouble tickets, develop career paths, and oversee all aspects of day‑to‑day data center operations.

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Develop career paths for employees and update internal tools accordingly
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day‑to‑day data center operations, including queue management, 7/24 shift arrangement, and hardware logistics
• Act as a subject‑matter expert across all aspects of data center operations and fast‑learn new domains
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team processes, technology innovation, and automation
• Manage large‑scale events (outages) and act as the call leader
• Improve workflows and throughput for data center operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
• Maintain the on‑call schedule and coordinate absence and vacations
• Be passionate about the quality and quantity of services provided, continuously striving to improve the customer experience

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational
• Travel frequency will vary based on business needs and operational status of the assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs

• 4+ years of Information Technology (IT) experience, or a Bachelor’s degree in computer science, engineering, mathematics, or equivalent
• 2+ years of people management experience
• 2+ years of operations and on‑call support for data center facilities, mission‑critical plants, or production facilities

• 2+ years of computer hardware experience, including troubleshooting and repairing
• Experience in technical writing in a relevant field
• Certification in an applicable field such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or CND (Certified Network Defender)
• Experience with system management tools and client/server environments

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