Business Analyst

Business Analyst – Learning Management System (LMS) Implementation

The Department of Public Safety Standards and Training (DPSST) serves Oregon's public safety community, including police, corrections, fire, parole and probation, and emergency medical dispatch. Its mission is to promote excellence in public safety by providing high-quality training and by developing and upholding professional standards for police, fire, corrections, parole and probation, and telecommunications personnel. DPSST also licenses private security professionals and private investigators in Oregon.

DPSST is a multidisciplinary public safety learning institution that currently lacks the modern technological tools needed to efficiently create, manage, and deliver learning materials. Existing systems for managing training resources, curriculum, and instructional content are outdated, do not support distance learning, and no longer meet the evolving needs of DPSST students and stakeholders. To address these challenges and support more flexible, accessible, technology-driven training models, DPSST received funding in the 2025–2027 biennium to procure and implement a modern Learning Management System (LMS).

Position Summary:

We are seeking an experienced Business Analyst (BA) to support the procurement and implementation of a new Learning Management System (LMS) for a public safety training institution. This role will play a critical part in ensuring the selected LMS integrates effectively with existing systems, supports operational workflows, and meets compliance and reporting requirements. The BA will work closely with the project manager and stakeholders across training, operations, IT, and administration to analyze current processes, define future-state workflows, and translate business needs into clear, actionable requirements.

This full-time role averages 40 hours per week, with hours adjusted as needed but not exceeding 40 hours. The estimated project duration is approximately 12 months, though it may be extended if necessary or completed sooner.

Stakeholder Engagement & Facilitation:
The BA will facilitate discussions with instructors, administrators, IT personnel, compliance officers, and leadership to ensure all operational, training, and reporting needs are fully understood and captured. They will be responsible for the following activities:

• Identify and engage stakeholders across departments including training, operations, IT, and compliance
• Lead workshops, interviews, and working sessions to gather input and build consensus
• Surface and resolve conflicting requirements and priorities

The BA will work with stakeholders to map current processes and design future-state workflows. They will identify gaps, recommend operational improvements and optimization opportunities.

• Current State Analysis:
  Document existing training processes, systems, and workflows
• Analyze current methods for course delivery, certification tracking, and compliance reporting
• Identify inefficiencies, risks, and opportunities for improvement

• Future State Design:
  Define desired future-state processes supported by the LMS
• Develop process maps, use cases, and user journeys
• Ensure alignment with operational realities, including shift-based work environments and certification requirements

Systems & Integration Analysis:
The BA will analyze existing systems, data flows, and interfaces to ensure smooth integration between the LMS and tools such as HR systems, registration platforms, certification tracking, and digital content repositories. They will work closely with IT and the project manager to translate business needs into technical specifications that guide vendor and internal development work.

• Inventory systems that will interface with the LMS (e.g., HRIS, records systems, scheduling, identity management)
• Define data flows, system interactions, and integration points
• Collaborate with technical teams to assess integration feasibility and constraints
• Identify system dependencies and risks

Requirements Management:
The BA will document and validate business needs, functional requirements, and technical specifications for the LMS.

• Elicit, analyze,…