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Service Desk Analyst
Job in
Sherwood, Washington County, Oregon, 97140, USA
Listed on 2026-08-05
Listing for:
BizTek People
Full Time
position Listed on 2026-08-05
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Service Desk Analyst
Duration: 5 Months
Location:
Sherwood, OR
Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line. The contractor may also be required to take on-call shifts.
RESPONSIBILITIES
- Assist employees when they call the services desk
- Respond to emails, log tickets, update tickets, and resolve tier 1 support issues
- Be the primary owner of a ticket. See the ticket from start to finish to ensure work is finished
- Write knowledge base articles to help reduce future tickets and enable our end-users to self-service
- Able to lift 35 pounds
- Able to work at a desk for an 8-hour shift
REQUIREMENTS
- The Contractor Service Desk Analyst needs to have knowledge of the following software and frameworks:
Basic ITIL Concepts Microsoft 365 Microsoft Office Experience supporting iOS devices Experience troubleshooting technical issues Experience providing support in a remote environment
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