Madras Campus Streaming Support Technician

Classification Title

Classification Title Temporary PT Hourly

Hourly rate, Stipend, or Load Unit

Hourly rate, Stipend, or Load Unit $20.00/hour

Close Date

Close Date 06/30/2026

Open Until Filled Yes

Open Until Filled Notes

Open Until Filled Notes Open For  Academic Year

Position Type/Employee Class

Position Type/Employee Class Temporary PT Hourly

Instructor Status

Instructor Status Not applicable

Overtime Eligible Non-Exempt

FLSA Status

Campus Location

Campus Location Madras

Primary Purpose

The Madras Campus Streaming Support Technician provides on-site classroom and technical support for courses utilizing streaming technology. This position serves as the primary on-site liaison between students, instructors, the eLearning Department, and ITS , ensuring the smooth operation of classroom AV and streaming systems.

Streaming technology enables live classroom instruction to be delivered in real time between multiple COCC campus locations using classroom-installed cameras, microphones, and audiovisual equipment.

Due to the geographic distance from the Bend campus, where the primary support functions are located, this role is critical in providing timely, first-response troubleshooting for AV and streaming issues. This is an excellent opportunity for a customer-focused individual with an interest in educational technology. Comprehensive on-the-job training will be provided to familiarize the successful candidate with COCC’s classroom AV and streaming systems, support procedures, and instructional technologies.

• Orient students to classroom procedures and streaming processes, including physical classroom logistics and use of streaming technology.
• Operate classroom computers, cameras, screens, microphones, and streaming technology to optimize the quality of instruction.
• Serve as the first point of contact for AV and streaming technology issues at the Madras Campus. Perform basic troubleshooting of projectors, displays, audio equipment, cameras, control panels, and streaming software.
• Record and troubleshoot issues that arise with the technology; document steps taken and outcomes, and elevate unresolved issues to eLearning and ITS with clear reports.
• Act as an on-site liaison between the Madras Campus and Bend-based eLearning and ITS departments; communicate proactively regarding recurring issues, equipment needs, and improvement opportunities.
• Distribute, collect, scan, and deliver class materials between students and instructor according to instructor’s directions.
• Maintain communication with instructors and eLearning staff throughout the term.
• Other duties as assigned by classroom instructor, eLearning department staff, or ITS .

Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.

• Ability to communicate effectively, both orally and in writing, with students, faculty, staff, and individuals from diverse backgrounds.
• Ability to identify, troubleshoot, and communicate technical AV and streaming problems in the classroom.
• Ability to work collaboratively with ITS staff, eLearning staff, Madras campus staff, students, faculty, and streaming class assistants at other campus locations.
• Ability to work independently, prioritize tasks, and seek assistance when needed.
• Ability to use a computer (all Windows platforms), AV control systems, scanners, projection devices, and printers.
• Strong problem-solving skills; customer-centric approach and ability to remain…