Business Systems Analyst

The Business Systems Analyst provides internal customer support across multiple information systems that power business operations. This role requires a highly adaptable individual who can learn new technologies quickly, understand business processes end-to-end, and proactively identify opportunities for improvement. The analyst will support the ERP/Financial system, CRM system, reporting tools, and related sub-systems while ensuring accuracy, completeness, and strong communication across departments.

• Follow all safety rules and regulations, all work must be done thinking “Safety First”.
• For all on
  -site positions, must show up to work to perform job duties.
• Provide end-user support for system functionality and best practices while maintaining data and database integrity across ERP (Expandable), CRM (Salesforce), Crystal Reports, and related systems.
• Manage and maintain user accounts in business systems, ensuring proper access, security, and documentation.
• Create, analyze, and interpret data and reports to identify trends, issues, and opportunities for process improvement.
• Consult with internal customers to gather requirements, understand workflows, troubleshoot issues, and implement enhancements.
• Evaluate how system changes or user requests impact upstream and downstream processes, integrations, and data flow.
• Liaise with IT and external support partners as needed to resolve system issues and support business operations.
• Assist with user training, documentation, and development of training materials in clear and accessible formats.
• Support functional testing for new implementations, upgrades, and system changes.
• Demonstrate initiative by identifying improvement opportunities and taking ownership of assigned tasks and outcomes.
• Communicate clearly with both technical and non-technical teams, building strong collaborative relationships across departments.
• Get along with others, not creating a hostile work environment.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to work with and as a Team.
• Able to lift up to 25 pounds and 41+ pounds as a two-person lift.
• The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position.

• None.

• Occasional travel to other U.S. and international LWS offices.

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Proficient in Microsoft Office Suite, related software and computers.
• Excellent organizational skills and attention to detail.
• Ability to effectively present information and respond to questions from peers, managers, and personnel from various departments.
• Ability to gather and analyze information skillfully, identifying and resolving problems in a timely manner.
• Ability to work independently and in a team environment.
• Demonstrated ability to provide professional, timely, and customer-focused support.
• Experience supporting software applications in an operational or technical environment.
• Strong analytical skills for evaluating business situations and solving problems.
• Ability to become proficient in enterprise-wide systems and train others effectively.
• Ability to interact successfully with both IT and business teams.
• Strong initiative, eagerness to learn, and ability to work independently or collaboratively.
• A proactive and responsive mindset, with the ability to ask the right questions and escal... appropriately.
• Knowledge of SQL (Preferred)
• Working knowledge of ERP, CRM, financial and manufacturing systems. (preferred)
• Experience creating reports, dashboards, or analytics using Crystal Reports or BI tools (e.g., Power BI, Domo, Tableau) (Preferred)
• Experience with data mapping, validation, and transformation as part of system migrations or integrations. (Preferred)
• Understanding of core business processes. (Preferred)

• Bachelor’s degree in computer science, Information Systems, or a related field preferred.
• 1–2 years of experience in a related field, or an equivalent combination of education and experience.