Veterinary Practice Manager

Overview

We are excited to announce the brand new Priority Pet Urgent Care state of the art clinic in Happy Valley, OR opening in June 2026. We’ll be available for urgent care pet needs every day from 4 pm – 12 midnight. We are looking for a well-rounded and experienced Practice Manager to help us achieve our vision. The Priority Pet Urgent Care mission is committed to providing easy-to-access quality care with a promise to our clients that their pets are our priority.

We value teamwork, compassion, and excellence, offering a supportive work environment with opportunities for growth and development.

To learn more about us, please visit our website at

• Practice design
• Equipment ordering and tracking
• Pre-opening marketing
• Vendor account setup
• PMS set up
• Supply purchasing
• Support staff interviewing, hiring and training in preparation for the grand opening
• To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept  should communicate effectively with pet owners and veterinary staff and demonstrate strong management, organizational, and customer service skills.

• Make informal recommendations to the veterinary regional manager concerning staffing, hours, and other status changes affecting receptionists.
• Prepare employee work schedules and manage the office staff.
• Direct on-the-job training to develop employee skills, discuss performance requirements, and prepare appraisals.
• Recruit, hire, onboard appropriate staff; manage performance and policy adherence; assist with salary discussions.
• Market the hospital to prospective customers and the veterinary community by attending relevant local and regional events.
• Resolve informal employee complaints; maintain effective employee-management communication.
• Obtain information from owners to complete records and relay practitioners’ orders concerning patient care and treatment.
• Answer telephone calls politely and professionally.
• Address pet owners’ complaints promptly and resolve them.
• Exercise unbiased judgment in personnel matters and disciplinary actions.
• Establish inventory control, review prices, and manage supplies, including controlled drugs, equipment returns, and vendor relationships.
• Manage hospital policies, including DEA/Controlled Substances and OSHA.
• Ensure payroll is completed and submitted accurately and timely.
• Notify appropriate veterinary staff of emergency cases.
• Perform other duties as assigned.

• Experienced or Certified Veterinary Practice Manager (CVPM) with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred.
• Strong leadership, communication, and motivational skills. Ability to direct, guide, and assist a team.
• Ability to work well with all team members and support the hospital, doctors, and practice philosophy.
• Compassionate and calm team-player.
• Strong communication skills and the ability to multi-task.
• Highly organized and proficient with computers.
• Knowledge of hospital procedures for patient records and veterinary terminology to maintain accurate records.
• Self-starter with a desire to continue to advance knowledge and skills.
• Open availability with flexibility to change hours based on hospital needs.

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for all Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to CVA/CVT/CVPM pathways through Penn Foster
• Career Development Opportunities
• Referral Bonus Program for most positions
• Additional Benefits May Also Be Available (e.g., Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses)

Hiring eligibility may be contingent on a candidate authorizing and completing a satisfactory background check.

Note – some benefits may vary slightly for full-time vs part-time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, and physical requirements of the job, please visit: