Business Operations and Strategy Director

What Success Looks Like In This Role

The Business Operations and Strategy Director is a senior, high impact leadership role that operates as the strategic extension of the Business Unit (BU) Leader.

The role owns the strategy-to-execution spine of the organization ensuring the strategic priorities are clearly defined, translated into measurable initiatives, and driven to outcomes across functions.

Building on the Chief of Staff foundation such as strategic planning, executive communication, portfolio visibility, and leadership enablement this role elevates accountability, decision authority, and growth impact.

This is not an administrative Chief of Staff role. It is a business operations, strategy and execution leadership role with direct influence on investment decisions, portfolio prioritization, and business performance.

• Business Operations, Strategy Ownership & Growth Acceleration

  Partner with the BU Leader to shape, stress-test, and operationalize the Strategy & Business Operations agenda, ensuring alignment with enterprise priorities. Translate strategic themes into clear growth initiatives, success metrics, and execution roadmaps, building on established Strategy & Business Operations frameworks. Act as a thought partner on growth opportunities, including portfolio expansion, client engagement models, and investment prioritization. Shape and influence Business Unit strategy by applying deep expertise in the IT industry, Digital Workplace Solutions, and technology trends to drive informed prioritization, investment decisions, and growth trade‑offs.

• Program Management, Governance & Business Operational Control

  Own and direct Business Unit level program management across product and service operations, with full accountability for execution discipline, delivery outcomes, and strategic alignment. Define, enforce, and evolve the Business Unit program governance model, including mandatory standards for planning, reporting, risk management, escalation, and decision‑making. Hold leaders and teams accountable to the framework. Lead and drive execution of large, complex, multi‑functional and cross‑Business Unit programs, intervening directly where progress, ownership, or outcomes are ntify systemic operational inefficiencies and execution gaps, and mandate short‑ and long‑term process, organizational, and operating model changes to address them.
  
  Partner with senior leadership to actively monitor operational performance, profitability, and execution health, recommending and driving corrective actions to ensure service line and functional objectives are met or exceeded. Direct alignment with support organizations (Finance, HR, Operations, Sales Enablement, PMO) to ensure uniform adoption of processes, governance, and communications eliminating fragmentation and duplication.

• Enablement for the Executive BU Leader

  Serve as the primary decision enablement partner for the BU Leader by synthesizing insights, risks, trade‑offs, and recommendations into concise executive narratives. Prepare executive‑level materials for leadership forums, investment reviews, and steering committees, ensuring clarity, focus, and decisiveness. Anticipate issues before they surface and proactively propose solutions.

• Executive Communication & Alignment

  Own the Strategic Communication Framework for the BU, ensuring consistent, timely, and impactful messaging across leadership, managers, and the broader organization. Drive internal alignment through leadership forums, town halls, executive updates, and written communications. Act as a cultural amplifier for strategy, reinforcing priorities, behaviours, and performance expectations.

• Leadership Operating Rhythm & Effectiveness

  Design and run the executive operating cadence (QBRs, strategy reviews, investment checkpoints, leadership offsites). Ensure leadership time is spent on the highest‑value growth and execution topics, not operational noise. Coach senior leaders on strategic storytelling, prioritization, and execution discipline.

Works directly with the BU Leader and senior leadership team. Operates across Strategy, Growth, Delivery, Sales,…