Department Manager

Job Details

Job Location:

22849 NE Glisan St - Wood Village, OR 97060
Salary Range: $20.04 - $23.91 Hourly

As a Buffalo Wild Wings Department Manager, you’ll work for the hottest brand around and enjoy a competitive salary. In addition, you’ll be eligible for monthly bonuses and a comprehensive benefits program that includes a guaranteed match to your 401‑k contribution. You’ll have the resources to be at the top of your game, from the same vigor put into developing our famous sauces to the growth opportunities for Restaurant Managers.

• Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of Department Team Members to maintain a department team at or above staffing guidelines.
• Responsible for WCT training in the department and maintaining the department at training store certification.
• Develops direct reports by creating action and development plans when necessary.
• Coordinates with other Department Managers on hiring decisions to ensure growth opportunities exist for Team Members.
• Creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs.
• Creates, develops and implements incentive programs and contests for the department, actively motivating Team Members to participate in all company promotions and incentives.
• Provides regular performance feedback, including timely performance appraisals and development of department.
• Administers semi‑annual merit increase process.
• Assists General Manager with coaching other managers on effective performance management procedures.
• Oversees MIT training during training weeks, ensuring WCTs are correctly scheduled to conduct training of department modules.
• Assists General Manager with ongoing performance management and development of Bar, Hospitality and Assistant Managers.
• Utilizes World Wide Wings support teams and subject matter experts when necessary or required.
• Provides coaching and follow‑up to direct reports to ensure execution of service standards and guest experience.
• Communicates effectively to direct reports by holding departmental meetings on a timely basis to communicate successes, new procedures, and areas of opportunity.
• Ensures all department Team Members have current state‑required training and permits.
• Actively looks for and identifies techniques to attract new guests.
• Responsible for the restaurant’s Guest Comment program, ensuring all food‑quality complaints are handled promptly and providing coaching on guest complaint resolution.
• Utilizes Guest Experience Management (GEM) program to provide feedback to Team Members and make necessary adjustments to ensure overall guest satisfaction.

• Facilitates and ensures adherence to new food product rollouts.
• Ensures all Team Members meet or exceed standards for serving quality products, recipe adherence, and portioning.
• Communicates with all food vendors and holds them accountable for timely delivery of high‑quality products per specifications.
• Ensures menu specs (recipes), wall charts, and department‑specific systems are utilized and adhered to.
• Communicates areas of opportunity to the department and management team.
• Helps General Manager teach, coach,…