Market Financial Center Manager

Responsibilities

• Operate as a back up financial center leader within a market
• Manage client traffic, engaging and appropriately routing clients, and fostering client retention
• Manage business results through formalized management routines and coaching
• Create a world‑class client experience environment
• Manage market-level initiatives prescribed by market leaders
• Drive operational excellence

• 1+ years leadership experience demonstrated through coaching, training, or motivating a diverse work team
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
• Proven customer service skills and the ability to resolve problems independently or escalated as needed to promote customer satisfaction
• Strong financial and business acumen, including experience in leading managers and interpreting financial reports to drive profitability
• Proven record of balancing risk and making sound decisions while achieving business goals
• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
• Strong organizational skills, including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
• Strong communication skills (verbal, non‑verbal, written, and presentation) and active listening skills
• Proficiency in computer skills and professional programs (e.g., Microsoft Office)
• Availability to work weekends and/or extended hours as required to run the business
• Must be able to travel to any financial center within the defined market

• 1+ years management experience including hiring, coaching, and developing direct reports
• Experience in consumer banking/financial services, mortgage, retail or hospitality industries
• Bachelor’s Degree in a related field
• Bilingual (fluent verbal and written)

• Customer Service Management
• Performance Management
• Coaching
• Customer and Client Focus
• Talent Development
• Risk Management
• Sales Performance Management
• Business Operations Management
• Recruiting
• Result Orientation
• Referral Management
• Leadership Development
• Inclusive Leadership
• Prioritization
• Problem Solving

High School Diploma / GED / Secondary School or equivalent

1st shift (United States of America)

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