Supervisor, Practice Coach; Ca

Description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day.

OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Supervisor, Practice Coach provides support to Health Center Organizations (HCOs) to help them establish and reach clinical, operational, and/or quality improvement goals; adopt best practices; implement innovations; and improve the experience and delivery of care for both patients and clinicians. As a people leader, the Supervisor leads individual practice coaches and the coach team to accomplish the projects/deliverables identified by the Practice Transformation Director and aligned with organizational goals.

The Supervisor is responsible for implementing decisions through the work of the team; assigning work and aligning resources; and coaching and evaluating performance of each direct report. The Supervisor provides input to compensation, hiring and firing decisions, and supports strategic awareness to and execution of department goals and objectives. Please note:
This position is funded through a contract. Continued employment is contingent upon contract renewal or extension, and organizational needs.

Essential Duties

• Provide mentoring and coaching to Practice Coaches
• Lead regular team meetings and foster a culture of collaboration, accountability, and mutual respect
• Address and resolve conflicts while maintaining team engagement and motivation, incentivize individual and collective performance through rewards and recognition
• Continuously identify and implement opportunities to improve practice facilitation systems and processes for members and customers
• Prioritize, assign, and oversee tasks/deliverables across the team as appropriate
• Ensure team processes function efficiently and effectively
• Monitor progress to ensure timely and effective completion of tasks and deliverables
• Supervise individual performance and connect team members with appropriate resources and support to empower their success
• Conduct staff evaluations and employ corrective action practices as needed if performance issues are identified
• Provide input to leadership (Manager/Director) on staffing and resource allocation decision

Requirements

• Bachelor's degree in healthcare or a related field, master's degree preferred
• A minimum of five (5) years of progressive experience supporting health care teams in similar or relevant role required.
• Experience working in a clinical setting (safety net clinic, rural health center, county health department) and using Epic is a plus
• Demonstrated experience leading cross-functional initiatives and translating strategic priorities into measurable outcomes; previous people leadership experience is a plus.
• Demonstrated strength in anticipating and resolving problems including where little to no precedent may exist, strong process understanding of project lifecycle, highly independent and self-motivated
• Demonstrated experience supporting individual clinicians, care teams, and clinic leaders with…