Mobile Medical Unit Manager

Mobile Medical Unit Manager

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.

Site

Location:

West Salem Clinic | 1233 Edgewater St NW Salem, OR

Position Status:
Full-Time 1.0 FTE | Monday - Friday (May include flexing for weekend or evening events)

Northwest Human Services is seeking a collaborative, operationally focused Mobile Medical Unit Manager to lead our Mobile Health Program and help expand access to high-quality, patient-centered healthcare throughout Marion and Polk counties.

This is more than an operations management role. We are looking for a leader who is passionate about community health, enjoys building partnerships, thrives in dynamic environments, and can balance strategic planning with hands-on operational leadership. As a working manager, you'll oversee the daily operations of our Mobile Medical Unit and Street Outreach services while working alongside clinical teams, community organizations, and support departments to bring healthcare directly to underserved and rural communities.

If you're energized by solving operational challenges, improving access to care, leading high-performing teams, and making a measurable impact in the community, we'd love to meet you.

Lead Mobile Healthcare Operations

• Oversee the day-to-day operations and operational readiness of the Mobile Medical Unit and Street Outreach Van.
• Coordinate mobile clinic schedules, staffing, routes, and service locations to ensure efficient and reliable care delivery.
• Ensure vehicles, equipment, supplies, vaccines, and technology are maintained and ready for service.
• Serve as an authorized Mobile Medical Unit driver as needed.

Build Community Partnerships

• Serve as the primary operational liaison with community organizations, service sites, and external partners.
• Develop and strengthen partnerships that expand access to healthcare throughout the communities we serve.
• Coordinate community outreach activities, health events, and Mobile Medical Unit appearances.
• Support marketing initiatives and communication efforts that promote mobile healthcare services.

Support High-Quality Patient Care

• Collaborate with providers, behavioral health, nursing, IT, quality, finance, billing, and support teams to ensure seamless patient care.
• Optimize patient access, continuity of care, documentation, and operational workflows.
• Support accurate billing, grant reporting, and quality improvement initiatives.
• Identify opportunities to improve efficiency, patient outcomes, and operational performance through data-driven decision-making.

Lead and Develop Your Team

• Coordinate staffing schedules and support team members working in mobile healthcare operations.
• Foster a collaborative culture built on accountability, inclusion, continuous improvement, and excellent customer service.
• Coach, mentor, and develop employees while supporting professional growth and organizational success.
• Partner with Human Resources to support employee engagement, performance management, and workforce development.

Ensure Operational Excellence

• Maintain compliance with federal, state, grant, payer, accreditation, and organizational requirements.
• Develop and improve workflows, policies, and standardized operational practices.
• Monitor operational performance, resource utilization, quality metrics, and program effectiveness.
• Partner with organizational leadership to support strategic growth and long-term sustainability of the Mobile Health Program.

What Makes You Successful

You're more than an operations manager—you are:

A mission-driven leader who believes healthcare should reach every community.

A relationship builder who develops strong partnerships with staff, providers, and community organizations.

A problem solver who thrives in fast-paced environments and enjoys improving systems and processes.

A collaborative leader who inspires teams while remaining willing to roll up your sleeves and help wherever needed.

A strategic thinker who balances daily operations with long-term program growth and sustainability.

What You'll Bring

Required Qualifications

• Bachelor's degree in Healthcare Administration, Public Health, Business Administration, Nursing, Social Services, or a related field; or an equivalent combination of education and progressively responsible experience.
• Three (3) or more years of progressively responsible leadership or supervisory experience in healthcare, public health, community health, social services, or a related field.
• Experience managing operations, programs, or multidisciplinary teams.
• Demonstrated ability to build collaborative relationships with community partners, vendors, providers, and internal stakeholders.
• Experience using operational data, quality metrics, and performance indicators to improve outcomes.
• Knowledge of healthcare regulations, reimbursement, documentation, billing practices, and grant compliance.
• Valid Oregon driver's license (or ability to obtain one within an established…