Manager in Training

Job Location:

22849 NE Glisan St - Wood Village, OR 97060
Salary Range: $19.00 - $28.38 hourly

All World Wide Wings managers, regardless of position, share responsibility and are accountable for following the World Wide Wings Manager description in conjunction with the following job description specific to this position in the company.

• Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of department team members to meet staffing guidelines.
• Responsible for WCT training and maintaining department training store certification.
• Develops direct reports by creating action/development plans when necessary.
• Coordinates with other Department Managers on hiring decisions to ensure growth opportunities for team members.
• Creates weekly department schedules within budgeted labor guidelines, balancing team member and business needs.
• Creates and implements incentive programs and contests; actively motivates team members to participate in company promotions and incentives.
• Provides regular performance feedback, including timely performance appraisals and development of department.
• Administers the semi‑annual merit increase process.
• Assists General Manager with coaching other managers on effective performance management procedures.
• Assists General Manager with ongoing performance management and development of Bar, Hospitality and Assistant Managers.
• Utilizes World Wide Wings support teams/subject matter experts when necessary.
• Provides coaching and follow‑up to direct reports to ensure execution of service standards and guest experience.
• Communicates effectively to direct reports by holding departmental meetings to discuss successes, new procedures, and opportunities.
• Ensures all department team members have current state‑required training and permits.
• Actively looks for and identifies techniques to attract new guests.
• Responsible for the restaurant’s Guest Comment program; ensures food‑quality complaints are handled promptly.
• Provides feedback and coaching to managers on handling guest complaints concerning food quality.
• Utilizes Guest Experience Management (GEM) program to provide feedback to team members and make necessary adjustments to ensure overall guest satisfaction.

• Heart of House Department Manager
  • Facilitates and ensures adherence to new food product rollouts.
  • Ensures team members meet or exceed standards for serving quality products, recipe adherence, and portioning.
  • Communicates with food vendors and holds them accountable for delivery quality and timeliness.
  • Ensures menu specs, wall charts, and department systems are utilized and adhered to.
  • Identifies areas of opportunity, communicates them to the department and management team.
  • Helps general manager teach, coach, and direct managers on quality, service, cleanliness, and inventory standards.
  • Analyzes performance measurement tools (GEM, QSCs, audits, P&L) and troubleshoots problem areas, creating action plans.
  • Conducts administrative manager functions (entering invoices, inventory, end‑of‑day procedures).
  • Monitors all department equipment; reports repair needs and follows up to ensure timely repairs.
  • Operates the department consistently with Board of Health and food…