Automotive Service Manager

Lum’s Auto Center | Toyota & Chrysler Dodge Jeep Ram Warrenton, Oregon Lead the Operation. Build the Team. Own the Results.

Lum’s Auto Center is looking for a high-impact Service Manager to lead our growing Toyota & CDJR service operation in beautiful Warrenton, Oregon.

This is an opportunity for an experienced Service Manager who wants more than a title.

We’re looking for someone who wants to take a great service department and make it world class.

You’ll have the opportunity to influence staffing, processes, customer experience, technician productivity, advisor performance, and overall profitability while leading a team serving two highly respected automotive brands.

THE OPPORTUNITYLum’s has an established foundation and a tremendous opportunity to continue growing its Fixed Operations business.

The right leader will be responsible for taking that foundation and building a consistent, highly productive, customer-focused service operation.

This is a hands-on leadership position for someone who believes that great results come from:

Great people + great processes + great accountability.

WHY THIS OPPORTUNITY IS UNIQUE Established Toyota & CDJR dual-brand operation

Opportunity to significantly grow customer-pay business and overall service profitability

Ability to influence staffing, recruiting, training, and team development

Opportunity to build a high-performance culture around measurable KPIsLeadership support and investment in people, equipment, technology, and processes

Strong opportunity to improve technician productivity and service-drive performance

Beautiful location on the Oregon Coast Long-term opportunity to make a meaningful impact on the dealership's Fixed Operations performance WHAT YOU'LL BE RESPONSIBLE FORLead the People Recruit, retain, coach, and develop Service Advisors and Technicians Establish clear expectations and accountability

Develop future leaders within the department

Create a culture where high performance is expected — and supported

Drive the Numbers Take ownership of the KPIs that determine service-department profitability, including:

Customer Pay ELRHours per ROCustomer-pay labor sales

Technician productivity and efficiency

Gross profit

Net-to-grossMPI execution and sales

Warranty and internal performance

Customer retention and CSIYou won't simply review the numbers.

You'll use them to lead the business.

Build the Process Establish consistent service-drive processes

Improve write-up, MPI, inspection, and presentation procedures

Strengthen scheduling and dispatching

Reduce WIP and production bottlenecks

Improve communication between Service, Parts, and Technicians Identify missed opportunities and create systems to capture them Create repeatable processes that allow the department to grow without sacrificing the customer experience

Own the Customer Experience Our customers should know exactly what to expect when they visit Lum's.You'll lead the team in creating an experience built around:

Trust. Communication. Transparency. Professionalism.

The goal isn't simply to sell more work.

It's to earn the customer's trust to take care of more of their vehicle.

COMPENSATION & BENEFITS $10,000 Monthly Guarantee for First Six Months $120,000+ Annual Earning Potential Based on experience + additional performance bonus opportunity

Competitive base/guaranteed compensation based on experience

Additional performance-based bonus potential

Health, dental, and vision insurance

Supplemental insurance offerings
401(k) with company participation

Paid time off & Holidays Vehicle Demo Allowance Holiday Savings Bonus Leadership development opportunities

Opportunity for long-term advancement

Relocation assistance may be available for the right candidate THE LIFESTYLE BONUSLive Where People Vacation.

Warrenton sits on…