Automotive Service Manager

Job Details

Job Location:

Lums Auto Center - Warrenton, OR 97146

Salary Range: $ - $ Commission/year

Lum’s Auto Center | Toyota & Chrysler Dodge Jeep Ram

Lead the Operation. Build the Team. Own the Results.

Lum’s Auto Center is looking for a high-impact Service Manager to lead our growing Toyota & CDJR service operation in beautiful Warrenton, Oregon.

This is an opportunity for an experienced Service Manager who wants more than a title.

We’re looking for someone who wants to take a great service department and make it world class.

You’ll have the opportunity to influence staffing, processes, customer experience, technician productivity, advisor performance, and overall profitability while leading a team serving two highly respected automotive brands.

Lum’s has an established foundation and a tremendous opportunity to continue growing its Fixed Operations business.

The right leader will be responsible for taking that foundation and building a consistent, highly productive, customer-focused service operation.

This is a hands‑on leadership position for someone who believes that great results come from:

• Great people + great processes + great accountability.

• Established Toyota & CDJR dual-brand operation
• Opportunity to significantly grow customer-pay business and overall service profitability
• Ability to influence staffing, recruiting, training, and team development
• Opportunity to build a high-performance culture around measurable KPIs
• Leadership support and investment in people, equipment, technology, and processes
• Strong opportunity to improve technician productivity and service-drive performance
• Beautiful location on the Oregon Coast
• Long-term opportunity to make a meaningful impact on the dealership's Fixed Operations performance

• Recruit, retain, coach, and develop Service Advisors and Technicians
• Establish clear expectations and accountability
• Develop future leaders within the department
• Create a culture where high performance is expected — and supported

• Customer Pay ELR
• Hours per RO
• Customer-pay labor sales
• Technician productivity and efficiency
• Gross profit
• Net-to-gross
• MPI execution and sales
• Warranty and internal performance
• Customer retention and CSI

You won't simply review the numbers. You'll use them to lead the business.

• Establish consistent service-drive processes
• Improve write-up, MPI, inspection, and presentation procedures
• Strengthen scheduling and dispatching
• Reduce WIP and production bottlenecks
• Improve communication between Service, Parts, and Technicians
• Identify missed opportunities and create systems to capture them
• Create repeatable processes that allow the department to grow without sacrificing the customer experience

• Trust
• Communication
• Transparency
• Professionalism

The goal isn't simply to sell more work. It's to earn the customer's trust to take care of more of their vehicle.

$10,000 Monthly Guarantee for First Six Months

$120,000+ Annual Earning Potential

Based on experience + additional performance bonus opportunity

• Competitive base/guaranteed compensation based on experience
• Additional performance-based bonus potential
• Health, dental, and vision insurance
• Supplemental insurance offerings
• 401(k) with company participation
• Paid time off & Holidays
• Vehicle Demo Allowance
• Holiday Savings Bonus
• Leadership development opportunities
• Opportunity for long-term advancement
• Relocation assistance may be available for the right candidate

Live Where People Vacation. Warrenton sits on Oregon's stunning northern coast, surrounded by beaches, rivers, forests, outdoor recreation, and some of the Pacific Northwest's most beautiful scenery.

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