Senior Carrier Partnerships Manager

At Shippo, our vision is bold and clear:
we are the shipping layer of the internet. Our mission is to make every merchant successful through excellent shipping, delivering world-class logistics technology and infrastructure. We’re building the backbone of global e-commerce — connecting merchants to carriers worldwide through a single API and intuitive dashboard.

As a remote-first and globally distributed team , we believe flexibility fuels trust, autonomy, and performance. Our diverse perspectives — across continents, cultures, and time zones — drive our innovation and enable us to build solutions used by businesses everywhere. We invest in modern, scalable technology so our teams can build, ship, and iterate with confidence.

Every person at Shippo plays a direct role in shaping the infrastructure that powers global commerce and makes shipping simpler for businesses around the world.

We are looking for a Senior Carrier Partnerships Manager to play a key role in scaling and optimizing Shippo’s global carrier network.

This is a senior individual contributor role that sits between execution-focused carrier management and partnership leadership. You will own strategic carrier relationships, lead complex cross-functional initiatives, and help shape how Shippo partners with Parcel Carriers as we grow.

You will serve as Shippo’s primary lead for a portfolio of strategic carriers, identifying growth opportunities, surfacing operational gaps, and driving alignment across teams. Acting as the “quarterback,” you will bring together the right stakeholders across Product, Engineering, Support, and Commercial teams to scale initiatives and resolve complex issues.

You’ll operate with meaningful autonomy, influence cross-functional outcomes, and serve as a key driver of execution and alignment across Shippo.

• Own and deepen relationships with key domestic and/or international carrier partners, ensuring strong performance and long-term alignment.
• Lead carrier engagement beyond day-to-day operations, including strategic planning, roadmap discussions, and escalation management.
• Represent Shippo as a senior partner in high-stakes conversations with external executives.

• Drive complex carrier initiatives such as new service launches, contract expansions, compliance improvements, or performance turnarounds.
• Lead quarterly business reviews (QBRs) and develop structured joint plans with top carrier partners.
• Identify opportunities to evolve carrier partnerships from transactional relationships into strategic collaborations.

• Partner closely with Product, Engineering, Support, and Sales to resolve systemic issues and improve merchant experience.
• Translate carrier capabilities and constraints into internal priorities and actionable execution plans.
• Influence cross-functional decision-making and maintain clear upward visibility to ensure alignment.

• Develop scalable processes, documentation, and tooling to improve carrier management workflows.
• Monitor carrier KPIs, surface trends, and proactively drive measurable improvements in service quality.
• Mentor and support more junior carrier managers, helping raise the bar across the team.

• 6+ years of experience in carrier partnerships, strategic account management, or partner operations (logistics, ecommerce, or SaaS preferred).
• Proven success owning complex external partnerships and delivering business impact through influence and execution.
• Strong negotiation and stakeholder management skills, with experience navigating multi-party decision processes.
• Ability to lead ambiguous, cross-functional initiatives from idea through implementation.
• Comfortable engaging in technical discussions related to APIs, integrations, and platform performance.
• Strong analytical and operational rigor — able to define KPIs, diagnose root causes, and drive improvement.

• Experience working directly with parcel carriers, 3PLs, or postal/logistics networks.
• Ment tools, carrier scorecards, or contract structures.
• Experience in a high-growth…