Part-Time, Customer Care Representative, Salem

Part-Time, Customer Care Representative, Salem

Salem Campus - Salem, OR 97317

Salary Range $19.00 - $19.80 Hourly Position Type Part Time

About Oregon Humane

Founded in 1868, Oregon Humane is the Northwest's oldest and largest animal welfare organization with one of the highest adoption rates in the nation. We are working toward our vision of a world where all animals are treated with compassion, kindness and respect. With campuses in Portland and Salem, Oregon Humane is an Oregon-based nonprofit that relies on donor support for its adoption, education, medical and humane law enforcement programs.

Visit oregonhumane.org to learn more about how we're creating an ecosystem where all of us – animals and humans – feel safe, valued and part of something bigger.

The Team

Customer Care is responsible for education and matchmaking between our clients and the animals in our care. They will inform clients on topics ranging from pet ownership, training techniques, acclimation of pet into the home, and known behavioral/medical needs of the animals. Customer Care focuses on the transition of the animal from the shelter to the adopters home as well as supporting resources throughout the pets life.

The Position

The Customer Care Representative is a vital member of the Oregon Humane Shelter Operations team responsible for providing education about the animals in residence at the Oregon Humane to interested adopters and facilitating interactions between the animals and clients. Responsibilities include adoption support of the animals; customer service, hospitality to all Oregon Humane visitors. All staff members contribute to the stewardship of the organization's mission and are expected to stay current on and understand issues related to animal welfare and Oregon Humane programs.

Eligible Benefits

We are committed to creating a better future for pets, and we work hard to achieve our goals while offering a rewarding workplace including competitive benefit packages to our employees.

• Paid Time Off + Sick time
• 401(k) with employer match
• Professional Development Opportunities
• One free Oregon Humane adoption / year
• Perks & Discounts at select vendors

PERSONAL LEADERSHIP

• Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances.
• Maintains high ethical standards, including exhibiting behaviors and actions that embrace and align to our organization and customer service values, while treating all people with respect and dignity.
• Demonstrates an awareness of your individual personal strengths and development needs, modeling non-defensive behavior and openness to feedback; builds a culture of feedback and learning.

LEARNING

• Contributes to regular dialogue and accountability with the leadership team and across the organization to review progress and course correct if necessary.
• Utilizes data and insights to identify, understand and articulate the key inputs and metrics that tell the story of the organization/team strategy and its progress.
• Builds appropriate feedback loops to measure if we are meeting key milestones and if the impact planned is being felt across the organization.

INFLUENCE & REPRESENTATION

• Communicate effectively to executive and other stakeholder groups to ensure they are informed and able to actively engage.
• Liaise with and maintain productive relationships with all stakeholders, including other departments, and donors; build mutually rewarding professional relationships inside Oregon Humane at all levels.
• Leverage our best practices externally and grow Oregon Humane reputation as a leader in the animal welfare space.

PRIMARY RESPONSIBILITIES

• Act as a vital member of the Shelter Operations team by interacting with the public, showing animals to potential adopters, providing education about a variety of animals and processing adoption paperwork
• Navigate complex conversations with diverse clientele in person and over the phone, providing education on different animal behaviors as well as discussing medical needs and diagnoses
• Handle animals with a variety of…