Visitor Center - Cafe; FOH) Lead

Come join the Tillamook Team, one of the fastest-growing dairy brands in the US, where we Play to Win to create over 200 dairy products in 7 different categories: cheese, ice cream, yogurt, sour cream, butter, cream cheese and frozen meals. Our Uncompromising Quality has led us to become the #1 Cheddar, #2 Cream Cheese and #3 Family Size Ice Cream brand, but we’re not stopping there.

We’re loading up for our best years to come and want you to join us.

As a farmer-owned cooperative since 1909, we know that being Good Stewards for our stakeholders and doing a little extra always pays off. We’re looking for team members with a One Team and Genuine Care mindset who are inspired to share the delight of the Tillamook brand with each other and others every day.

The Cafe Lead works hand and hand with Tillamook managers to lead and drive all aspects of the food service program while maintaining the high standards of quality put forth by the food service guidelines. This position works cross functionally across all areas of food service (Ice Cream, Restaurant, Prep). This role is responsible for on the ground support, training, and directing of the food service team.

The Food service lead upholds Tillamook’s Shared Values, performance, and behavior standards, leading their team to do the same. This position will be responsible for opening and closing procedures, ensuring the team is adhering to all food and sanitary guidelines, assisting with inventory, and stocking items, maintaining adequate cash in registers, as well as all other responsibilities directed by the management team.

• Ensure all company standards for quality, customer service, health and safety are met within the core values of Good Stewards, Uncompromising Quality, One Team, Play to Win, and Be adaptive to business needs by being flexible with work duties and working cross functionally across the business. Be willing to take on responsibilities and challenges, establish and achieve goals, and learn and master job duties.
• Genuinely Care. Provide training to new employees on their assigned duties.
• Build professional and respectful working relationships with all internal and external vendors, customers, coworkers, and management.
• Demonstrate outstanding customer service when responding to customer comments and concerns.
• Work closely with employees to provide real time, candid, and honest feedback to ensure their success. Partner with management with trends or challenges as appropriate.
• Assign tasks and set goals for the day; ensure the team stays on task. Address and resolve difficult situations in a proactive, objective, professional, and solution-oriented manner.
• Have intimate knowledge of the Break Policy, Attendance Policy, Opening/Closing Building Policy, Disruptive customers in the VC policy, emergency response policy, unattended bags in the VC policy, guns in the VC policy, missing child in the VC policy, reporting visitor incidents/accidents policy, and all other future policies that have to do with the Tillamook Creamery.
• Take an active role in improving processes by providing feedback and suggestions to management.
• Manage labor usage (i.e., sending crew home when not needed in off-season, calling crew in when needed, temporarily assigning crew to other areas, etc.) to support business needs. Create daily break schedules that aligns with the break policy.
• Perform opening/closing procedures scheduled for that shift.
• Perform the duties of the crew in assigned area. Set the team up for success, maintaining clean and well stocked workstations. Verifying uniforms are in order and on brand.
• Utilize a computer with intermediate skills using Microsoft Word, Outlook, and Excel. ERP systems knowledge is a…