Store Manager, Retail & Store Manager

Overview

Victra is the largest Verizon Authorized Retailer in the United States. As a Store Manager, you shape our guest experience by coaching your team to give their best to Every Guest, Every Time. Our Store Managers exceed both store and personal sales targets. With our paid training, we provide tools to embrace and own your store. You will develop your sales consultants and help them learn what it means to win  believe in performance, collaboration, integrity, innovation, and celebration.

You will have an elevated level of accountability for all retail store functions and for communicating and implementing the company vision by directing the day-to-day activities of the entire store staff. You will drive high-performance results in a fast-paced sales environment, focusing on optimizing customer and employee experience. You will complete training courses and attend weekly sales leadership calls. You will motivate your team to do their best in every guest interaction.

This is an hourly role.

• Driving personal sales by following our EGET sales process
• Leading your team by resolving customer issues and assisting with customer transactions
• Taking directions from District Manager on day-to-day operations
• Setting and sharing daily/weekly/monthly goals with sales teams
• Providing your team with training and mentoring to deliver outstanding customer experience by handling customer flow and store traffic and resolving customer escalations in a timely manner as per company standards
• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota
• Running store operations – analyzing staffing needs, reporting financial and sales data, managing cash, maintaining compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store uptime and functionality
• Monitoring inventory by restocking shelves, maintaining device security, and managing store cleanliness
• Leading store merchandising and planogram compliance in accordance with company expectations
• Completing store opening and closing activities
• Collective responsibility for attaining store targets daily/weekly/monthly

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• Fifty percent off Verizon Service
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Pay will include a base rate of $19.05/hour with uncapped earning potential through commission.

You thrive in a sales environment and energizing a team to develop and motivate you excites you. You set high goals and know how to motivate others to achieve them. You are open to innovative ideas, relate well with a variety of people, and attend to others’ needs to ensure they can perform at their best. You are successful when you and your team deliver the best experience and drive world-class results.

• Background in customer service within the retail, restaurant, or wireless industry preferred
• 1-2 years of experience in customer service or a leadership role
• Management experience in a commission-based sales environment
• Proven history of achieving challenging team and individual sales goals
• Balance multiple opposing priorities in a multifaceted environment
• Set goals, evaluate performance, and develop a high performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

• Ability to lift ten pounds
• Ability to stand for extended periods

Employees must attend and complete a 2-week New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense. Various online and computer-based training courses will be required throughout your employment with Victra.

You will be required to take a pre-hire assessment. It takes 10-12 minutes or less to complete. If you are selected to move forward, you will be prompted with next steps.

We are proud to be an equal opportunity employer and celebrate our qualified candidates’ and employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran or military status, or any other status or characteristic protected by federal, state, or local law. Different makes us better.