Lead Cashier - Availability

Job Description

New Seasons Market began in 2000 as a neighborhood market, a place where local communities can come together to connect with where their food comes from. A friendly, inviting place that honors its region’s farmers, ranchers, growers and makers. Today we are part of Good Food Holdings, a collection of regional specialty grocers committed to serving our communities with the highest quality of products and great service, where our goal remains the same: to build community through good food.

Accordingly, we seek skilled team members who share the same commitments and who appreciate the fact that New Seasons Market celebrates diverse backgrounds and experiences.

Job Title: Lead Cashier
Department: Front End
Job Region: Oregon/SW Washington
Reports-To: Front End Manager
Exemption Status (typically): Non-Exempt
Requirements: As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening, weekend, and holiday shifts per the needs of the business. Must complete and maintain any required alcohol selling, food and work safety trainings/certifications.

About the role: Assists with the execution of department operations and work. Operates cash register, processes and bags customer orders and performs carry‑outs. Responsible for till reconciliation and bank deposits. Provides exceptional customer service and contributes to a positive and collaborative team environment.

• Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
• Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
• Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
• Demonstrates a solutions‑oriented approach to problems or concerns.
• Represents company values. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
• Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture. Responds to feedback in order to improve performance.
• Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.
• Demonstrates sound judgment and decision‑making in completing job‑related tasks, in behaviors in the workplace, and in interactions with co‑workers, customers, and the community.
• Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.

• Guides the work of department staff including prioritizing and assigning work, training staff, and ensuring quality standards are met and tasks are completed. Runs line chart ensuring that all department staff receive breaks and lunches.
• Adapts approach for different learning styles among staff.
• Supports daily department communication among staff, including updated produce codes, changes to processes, and any other information pertaining to department operations.
• Operates self‑checkout or Point of Sale (POS) unit; cashiers, and bags customer purchases; performs carry‑outs as needed.
• May be assigned to train new staff on registers and self‑checkout.
• Troubleshoots transaction and equipment issues on registers and self‑checkout.
• Partners with management to maintain excellent department conditions, including appearance, cleanliness, signage, staffing and service levels. Includes general upkeep…