Bakery​/Cake Decorator

Job Description

Create an outstanding customer experience through exceptional service.

• Establish and maintain a safe and clean environment that encourages customers to return.
• Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment.
• Recommend bakery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines.
• Decorate cakes, pastries, cupcakes, cookies and other bakery items.
• Label, stock, sign, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Adhere to all local, state and federal health and civil code regulations.
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Report all safety risk, or issues, and illegal activity, including robbery, theft or fraud; notify management of customer or employee accidents.

• Minimum Requirements: Any retail experience.
• Any bakery/cake decorating experience.
• Ability to handle stressful situations.
• Knowledge of basic math.
• Effective communication skills.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Desired

Qualifications:

Second language: speaking, reading and/or writing.