Part Time Sales Ambassador - Clackamas Town Center

Job Overview

Weekly: 20-29 hours

Sales Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.

Sales Ambassadors create unique and memorable experiences for every shopper by providing personalized product recommendations and sharing knowledge and expertise.

• Driving Sales: Utilize Store Force dashboard results and seek feedback to exceed sales goals. Take ownership of results and actively grow contribution to the store’s overall sales.
• Customer
  
  Experience:
  
  Consistently deliver a world‑class experience to every customer. Connect with customers, identify needs through attentive listening and open‑ended questions, and demonstrate product benefits and features. Seek opportunities to make customers’ day and leave the world Lusher than we found it.
• Building the Brand: Educate customers on brand values—Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging—and articulate these values in the shop and through community engagement.
• Product Passion: Continually expand product knowledge. Stay up‑to‑date on products, ingredients, and benefits to confidently provide informed recommendations.
• Development: Use Lush resources to develop sales techniques and product knowledge, improve performance, support team growth, and increase sales. Seek feedback and resources to elevate skills and knowledge.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication, actively listen to team perspectives on DEIB, promote teamwork, and recognize each employee’s unique contributions.
• Time and Attendance: Be punctual, reliable, and present. Prioritize wellbeing, take breaks when necessary, and stay current with company news.
• Visuals and Merchandising: Maintain a clean, organized, visually appealing store to enhance the shopping experience and drive sales.
• Stock and Inventory: Apply Visual Merchandising guidelines to adjust product displays in real time based on sales.
• Policies and Procedures: Practice company standards for opening/closing, product integrity, respectful workplace, and health and safety.

• Required:
  • Excellent customer service skills
  • Flexibility to adapt to changing situations and priorities in a fast‑paced environment
  • Knowledge and passion for skincare, natural beauty, and ethical business
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
• Preferred:
  • Experience with consultation‑based customer service models
  • Strong problem‑solving skills to address operational issues
  • Experience working in a team environment
  • Experience in skincare or cosmetics
  • Experience with cross‑cultural collaboration and DEIB or social justice training
  • Fluency in Spanish, French, or other languages

$18 - $18 USD