Senior Customer Success Manager Sr Account Manager

Senior Customer Success Manager - (Sr Account Manager)

Join to apply for the Senior Customer Success Manager - (Sr Account Manager) role at Nethone, a Mangopay solution
.

Mangopay is a wallet‑based payment infrastructure built specifically for organisations with complex, multi‑party fund flows. A pioneer in multi‑party payments. Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.

Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.

Platforms and fintechs using Mangopay regain control and transparency over multi‑party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.

Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We’re looking for talented individuals to join us in tackling the exciting challenges ahead.

At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!

As a Senior CSM, you will be responsible for the growth of your portfolio and be in charge of providing technical expertise and support to your portfolio of clients. You will proactively increase your portfolio revenue through upsells and cross‑sells, build clear advice, and ensure customer satisfaction. You work closely with the client to understand their payment requirements, recommend suitable solutions, collaborate with product teams to keep the solutions current, and build revenue‑maximising strategies.

Your goal is to increase your customers’ lifetime value through upsells, cross‑sells, and optimisation.

• Build long‑term sustainable relationships with your portfolio of clients
• Understand levers for each client to increase portfolio revenue through upsells, cross‑sells and service quality optimisation
• Serve as technical expert of our products and their implementation/integration into clients’ environments
• Understand client payment requirements and recommend solutions that meet their needs
• Work closely with client tech teams to drive product optimisation
• Work closely with product and engineering teams to ensure solutions align with industry standards
• Participate in product development and provide feedback on new features and functionalities
• Generate revenue through pricing negotiation, upsells and cross‑sells
• Cultivate a trustful, long‑lasting and positive client experience with CSAT and NPS targets

• Previous experience as an account manager within the e‑commerce or marketplace industry
• At least 5‑7 years of experience in an account management, technical sales, or commercial customer success role, preferably in the payment industry
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams
• Comfortable conducting technical discussions with customers covering the tech aspects of the product
• Creative problem solver, analytical and able to anticipate and adapt
• Sales mindset; proactive, curious, rigorous and responsive
  
  Fluent in English (required);
  French or other European languages are a plus

• HR call
• Interview with VP Commercial & Operations
• Interview with other team members
• Case study (if applicable)
• Offer

This role is hybrid and expects you to spend at least 2 days per week in the office.

Interested in this position? Apply without a second thought!

We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Mid‑Senior level

Full‑time

Other

IT Services and IT Consulting