Inside Sales Account Manager – Food Service & Specialty

Department Mission

The Experience & Engagement Department at Azure exists to cultivate the systems, culture, and capabilities that empower our teams to deliver consistently exceptional experiences, for both customers and employees. We design, oversee, and continuously evolve people-centered environments, training, and operational practices that support service excellence across every customer touchpoint and every stage of the employee journey. By investing deeply in coaching, development, and support, we foster ownership, fulfillment, and alignment, strengthening connection to our mission, to one another, and to the communities we serve.

Within Experience & Engagement, we live the Azure vision daily by weaving our Core Values into how we lead, serve, and grow. Our teams are equipped with deep product knowledge, empathy, and strong communication, enabling them to build trust and meaningful relationships. Through ongoing training, performance insights, and thoughtful review of data and feedback, we continually refine our approach, identifying opportunities to improve.

The Inside Sales Account Manager – Food Service & Specialty Segment is responsible for developing, managing, and growing relationships with food service operators and specialty accounts. This includes restaurants, bakeries, cafés, universities, wellness centers, CSA programs, co-manufacturers, and other businesses or organizations aligned with Azure’s mission and product offerings. This remote role focuses on consultative selling, account growth, proactive communication, and service-centered relationship management.

The Inside Sales Account Manager serves as a trusted day‑to‑day contact for assigned accounts, helping customers identify the right products, grow their purchasing programs, resolve service needs, and experience Azure as a valued partner in their success. The ideal candidate is passionate about organic food, skilled at building long‑term customer relationships, organized in managing account details, and motivated to grow sales through service, trust, and thoughtful solutions.

• Serve as the primary day‑to‑day contact for a portfolio of food service and specialty accounts across a defined region and/or industry vertical.
• Build and maintain strong relationships with assigned accounts through regular, proactive communication.
• Support customers with order placement, product recommendations, account questions, and service‑related needs.
• Maintain a strong understanding of each account’s buying patterns, product preferences, seasonal needs, purchasing cycles, and operational goals.
• Follow up on customer needs, concerns, and opportunities in a timely and professional manner.

• Proactively identify opportunities to grow account revenue through upselling, cross‑selling, and increased product diversity.
• Convert qualified leads into new accounts by offering thoughtful product solutions and exceptional service.
• Support customer retention and account growth through consistent follow‑up, relationship building, and problem solving.
• Achieve monthly and quarterly sales goals aligned with Azure’s mission, sales strategy, and growth objectives.
• Identify accounts with additional growth potential and develop plans to deepen engagement.
• Share relevant customer insights, buying trends, and market opportunities with sales leadership.

• Help customers identify the best products for their menus, operations, purchasing programs, or specialty needs, with attention to quality, value, and mission alignment.
• Educate customers on new product offerings, seasonal availability, bulk purchasing options, and custom ordering opportunities where applicable.
• Support food service customers with sourcing needs, menu planning considerations, and product substitutions when needed.
• Provide knowledgeable guidance on Azure products, categories, brands, and ordering processes.
• Approach each account with a service‑first mindset, seeking to understand the customer’s goals before recommending solutions.

• Maintain accurate and detailed customer records in Hub Spot or other approved CRM…