Field Service Lead

Purpose of Position

The purpose of the Field Service Lead role is to manage, supervise, and optimize the performance of a team of field service technicians and engineers as they perform start-up/commissioning, troubleshooting, and maintenance of IEM products at customer sites. This is a working-lead role, combining hands‑on field responsibilities with direct oversight of a team of approximately eight technicians supporting two to six active customer sites.

• Provides daily guidance, work direction, coaching, mentorship, and technical support to field service technicians.

• Lead and coordinate start-up and commissioning activities for electrical equipment across multiple customer sites, ensuring on‑time completion and minimizing open issues.
• Provide daily supervision, mentorship, and training to field service technicians.
• Serve as the technical lead, offering product expertise and advanced troubleshooting guidance to technicians and engineers.
• Travel to IEM manufacturing or field service facilities as required to participate in or lead training activities, factory witness tests, and shop testing.
• Identify project areas of risk that may adversely affect the success of subordinate technicians and report these risks to management for action.
• Work on job sites to complete project start‑up/commissioning, resolving punch list items found at the job site. Work with IEM Project Managers to update punch lists and ensure jobs are closed out and paperwork deliverables are met.
• Coordinate with commercial and administration teams for requests outside of the startup/commissioning scope.
• Ensure technicians have required tools, materials, and documentation to perform work effectively at each site.
• Report product or quality concerns to management and collaborate with production and engineering teams to address identified deficiencies.
• Work with the Division Manager, Field Service Manager, Field Service Support, and Site Operations Representative in scheduling additional field resources and/or teams to cover service needs.
• Perform other duties as assigned by management.

• Team Leadership &
  
  Coaching:
  
  Provides day‑to‑day direction, mentorship, and support to field service technicians, reinforcing accountability, development, and high‑quality execution.
• Technical Expertise:
  Demonstrates strong working knowledge of electrical equipment start‑up, commissioning, troubleshooting, and maintenance, and serves as a technical resource to the team.
• Planning & Coordination:
  Organizes field activities, manpower coverage, tools, materials, and documentation to support multiple active customer sites and meet service demands.
• Customer Focus:
  Builds and maintains positive customer relationships through professionalism, responsiveness, and effective communication during field activities.
• Problem‑Solving & Decision‑Making:
  Identifies field issues, assesses risk, and takes timely, practical action to support project completion and minimize disruption.
• Safety & Compliance:
  Promotes and follows safe work practices, including LOTO and site‑specific safety requirements, and reinforces compliance across the team.
• Communication &
  
  Collaboration:
  
  Communicates clearly with technicians, managers, project teams, and internal support functions to ensure alignment, issue resolution, and timely closeout of work.
• Organization & Execution:
  Manages multiple priorities, maintains attention to detail, and ensures field documentation, punch list updates, and follow‑up actions are completed accurately and on time.

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switch‑gear, UPS, generators, PDUs, or related equipment commissioning activities.
• Minimum of two years of field service experience, with an emphasis on start‑up and commissioning of electrical equipment.
• Experience with switch‑gear, electrical distribution systems, and electrical control systems preferred.
• Familiarity with advanced communication protocols and networking concepts preferred.
• Prior supervisory or lead‑level experience preferred.
• Understanding of…