Sales & Service Technician II

Internal Applicants Screening

Internal applicants screened first through 7/16/2026 (per CBA).

Fully Qualified Copper Tech required.

$17.24 to $40.19 hourly DOE

Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated toelevating the connected livesof the communities we serve. We offer the fastest home internet in the nation, arefreshingly great customer experience,andaffordableplans that putcustomersin charge.

As ourstate-of-the‑artfiber network expands, so does our need for team members who can help us grow and realize our goals.

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose whatisbest for them,andwesupport employees in implementing new ideasand solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest,human communication

The Sales & Service Technician II is responsible for engaging and developing customer relationships and providing solutions to our customers through our products and services. All our employees are ambassadors of Ziply Fiber within our communities. Although preferred, experience is not required because we will train, so this is an ideal position for someone who has the desire to learn the trade of telecommunications installation and maintenance.

The Sales & Service Technician II may be assigned one or more duties. These duties include, but are not limited to, the following:

• Install and maintain inside wire for residential/business broadband (HSI/Video) service.
• Install Central Office and B-box junctions as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital subscriber line access multiplexer), Residential Gateways and HSI (High-Speed Interface) business class routers.
• Install an array of wireless home networking equipment. Other equipment will include FTTH (Fiber to the House).
• Use and understand automated Dispatch equipment (i.e., handheld terminals), read and understand broadband service orders and trouble tickets, and the use of appropriate broadband test equipment.
• Adapt to changes in the business to include advances in technology, new skills, and procedures, as well as participation in the company lead generation program through the promotion and sale of additional Ziply products and services during each customer contact.
• Communicate effectively and accurately on customer issues to eliminate repeat trouble calls.
• Mentor co-workers to expand knowledge, be self-motivated and display the ability to follow through on assignments in a timely manner.
• Effectively use preventive maintenance program by rebuilding aerial/buried/underground cables.
• Read and interpret Outside Plant drawings.
• Navigate web, set up Business/Residential computer(s) and demonstrate applications to customer.
• Effectively use Ziply internal programs and dispatch programs to complete assignments.
• Support, install, and repair company products and services.
• Fully understand and adhere to the 5-Step Peace of Mind Service Process.
• Responsible for promoting and selling the company’s products and services and participate in the company’s sales referral programs during their working hours.
• Understand and demonstrate basic telephone/broadband technology. Utilize test equipment to install products and isolate trouble effectively.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual in this position must possess the following qualifications:

• High school diploma or equivalent required.
• Five (5) years of experience in telecommunications installation and maintenance preferred.
• Must complete Pole Climbing Certification (Individual cannot exceed 275 lbs.).
• Must complete company provided training and provide…